Emirati Call Center Agent Hybrid Working (Dubai Festival City)

Al-Futtaim; Saudi Arabia; Hybrid; SAR 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Saudi Arabia is seeking a Call Center Agent passionate about providing exceptional patient care. In this role, you will manage patient interactions across various channels, ensuring a smooth operational flow. You should possess 2-3 years of customer service experience, preferably in healthcare, and be fluent in Arabic and English. The company offers an inclusive culture, professional growth opportunities, and comprehensive benefits in a modern work environment.

Benefits

Competitive salary plus incentives

Comprehensive health & life insurance

Training and career development opportunities

Qualifications

• 2–3 years’ experience in customer service or healthcare, ideally with call center experience.
• Previous call center experience is preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Manage inbound and outbound calls and respond to inquiries.
• Schedule and manage patient appointments.
• Verify insurance eligibility and handle patient information.

Skills

Fluent in Arabic and English

Strong understanding of healthcare terminology

Skilled in multi-tasking

Excellent communication

Analytical skills

Education

University graduate

Tools

Computer systems

Excel

Job description

Job Requisition ID:173653

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Are you a detail-oriented Emirati passionate about delivering exceptional customer service and supporting patient care?

Join Al-Futtaim Health at our flagship location in Dubai Festival City, where your commitment is valued, your growth is supported, and your work truly matters.

Purpose of the Role

As a Call Center Agent, you will be the vital link between patients and our clinics, ensuring every interaction is handled with professionalism, empathy, and efficiency. You’ll support our mission to deliver outstanding healthcare experiences across Dubai.

You Will:

• Manage inbound and outbound calls, live chat, WhatsApp, emails, and social media inquiries with professionalism and care.
• Schedule, reschedule, and cancel patient appointments using advanced automated systems.
• Provide accurate information about clinic services and respond to patient needs promptly.
• Verify insurance eligibility and handle confidential information with integrity.
• Collaborate with clinical and administrative teams to ensure seamless patient journeys.
• Contribute to process improvements and department KPIs by converting inquiries into appointments.
• Uphold the highest standards of customer service, diplomacy, and problem-solving.

Why Emirati Call Center Agents Choose Us

• Serve Your Community – Play a key role in supporting patients and families across Dubai.
• Prime Location – Work at our modern, fully equipped HealthHub Clinic in Dubai Festival City.
• Professional Growth – Access continuous training, mentorship, and career development tailored for Emirati professionals.
• Inclusive Culture – Join a diverse, supportive team aligned with the UAE’s healthcare vision.
• 5-Day Work Week – Designed for balance and flexibility.
• High Earning Potential – Competitive salary plus attractive incentives.
• Modern Facility – Advanced technology and supportive environment.
• Team-Based Care – Collaborate with healthcare professionals and specialists.
• Comprehensive Benefits – Health & life insurance, generous leave, and more.

Who You Are

• UAE National, fluent in Arabic and English.
• University graduate with a strong understanding of healthcare terminology.
• 2–3 years’ experience in customer service or healthcare, ideally with call center and insurance verification exposure.
• Skilled in multi-tasking, computer systems, and Excel.
• Excellent communicator, adaptable, and collaborative in a fast-paced environment.
• Committed to delivering outstanding service and continuous improvement.

Preferred Experience

• Previous call center experience.
• Knowledge of medical terminology or exposure to a medical environment.
• Strong decision-making, analytical, and conflict management skills.

Ready to make a difference? Apply now and become part of a team that values your contribution and supports your professional journey at Dubai Festival City

About Al-Futtaim Healthcare

We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”