Delivery Experience Transformation Lead, AMET

Afaq - Warehouse Branch; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A logistics firm is seeking a Senior Program Manager to lead the Amazon Marketplace Experience Transformation in Saudi Arabia, focusing on improving the delivery partner experience across Africa, Middle East, and Turkey. The ideal candidate will manage strategic initiatives, collect insights to identify key priorities, and work collaboratively with various teams. Required qualifications include extensive program management experience, strong English and Arabic communication skills, and a relevant degree. This role contributes to operational excellence and partner satisfaction.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics for improvements.
• Strong English and Arabic language skills.
• 2+ years of experience in driving process improvements.

Responsibilities

• Develop and execute the strategic roadmap for delivery partner experience.
• Collect and analyze insights to identify experience priorities.
• Draft strategy documents and present recommendations to leadership.
• Establish partnerships for campaigns and benefits for Delivery Associates.
• Lead country expansion efforts and new program launches.

Skills

Program management

Stakeholder management

Strategic thinking

Data-driven improvements

Communication skills (English)

Communication skills (Arabic)

Education

Bachelor’s degree

Master’s degree or MBA

Job description

A logistics firm is seeking a Senior Program Manager to lead the Amazon Marketplace Experience Transformation in Saudi Arabia, focusing on improving the delivery partner experience across Africa, Middle East, and Turkey. The ideal candidate will manage strategic initiatives, collect insights to identify key priorities, and work collaboratively with various teams. Required qualifications include extensive program management experience, strong English and Arabic communication skills, and a relevant degree. This role contributes to operational excellence and partner satisfaction.