CRM Administrator

Alnafitha IT; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

A technology solutions provider in Jeddah is seeking an experienced CRM Specialist to develop and manage advanced CRM architecture and workflows. The ideal candidate will have 6-10 years of experience in CRM operations, particularly with Zoho CRM, combined with a strong understanding of data governance and a strategic mindset. This role offers an opportunity to drive user adoption and collaborate with cross-functional teams to enhance CRM capabilities.

Qualifications

• 6–10 years in CRM administration or operations, preferably with Zoho CRM.
• Experience with integration to ERP and marketing automation tools.
• Strong knowledge of GDPR, CCPA, and local data protection laws.

Responsibilities

• Develop and manage CRM System Strategy & Configuration.
• Enforce data standards and conduct audits of data quality.
• Build end-to-end automated workflows for lead management.
• Partner with various departments to ensure CRM aligns with business cases.

Skills

CRM Configuration

Data Governance

Power BI

Tableau

Attention to Detail

Problem-Solving

Education

Bachelor's or Master's degree in Business Administration, IT Systems, Data Analytics

CRM certifications

Tools

Zoho CRM

Pardot

HubSpot

Job description

Key Responsibilities

• CRM System Strategy & Configuration
• Design andmanageadvanced CRM architecture including custom objects, enterprise workflows, validation logic, role-based permissions and multi-region access controls to optimize the CRM for evolving enterprise processes and ensure a scalable and secure operational environment
• Data Governance & Integrity
• Define and enforce data standards, conduct regular audits of data quality, de-duplicate records, enrich using third-party tools (ZoomInfo, Clearbit), and maintain system data to support accurate reporting, segmentation, account-based marketing, predictive modeling, and regulatory compliance
• Automation & Lead Lifecycle Optimization
• Build end-to-end automated workflows for lead capture, routing, deal creation, onboarding, and renewal triggers to reduce manual intervention, accelerate pipeline velocity, and ensure consistent, compliant workflows across teams
• Insightful Reporting & Dashboarding
• Develop and maintain executive dashboards, multi-touch attribution reports, funnel performance, and lifecycle velocity insights using Power BI, Tableau, or CRM-native tools to provide real-time visibility into pipeline health, revenue drivers, and strategic performance to senior stakeholders
• System Integration & Vendor Management
• Ensure seamless integration between CRM and ERP, marketing automation, customer success tools, billing systems, and support platforms; manage third-party vendors for support/upgrades
• Cross-Functional Leadership & Stakeholder Alignment
• Partner with Sales, Marketing, Customer Success, and IT leadership to define CRM requirements, align on use cases, and coordinate implementation timelines to enable seamless workflows, avoid silos, and ensure CRM infrastructure drives business-case alignment across departments
• Change Management & Continuous Improvement
• Monitor CRM performance, collect user feedback, identify areas for process or system improvements, and lead enhancement projects to evolve CRM capabilities in line with business growth and ensure continued relevance and usability

Skills

Requirements

Qualifications

• Education: Bachelor’s or Master’s degree in Business Administration, IT Systems, Data Analytics, or related field; CRM certifications mandatory
• Experience: 6–10 years in CRM administration or operations, preferably with Zoho CRM
• Proficient in CRM configuration, custom objects, system integrations, validation rules, role-based security, and workflow automation
• Expert in data modeling, reporting tools (Power BI, Tableau), dashboard creation, data enrichment, and CRM-based analytics
• Experience with integration to ERP, marketing automation (e.g., Pardot, HubSpot), customer success platforms, data enrichment tools, and business intelligence
• Proven capability to mentor junior admins, document governance frameworks, and drive user adoption at scale
• Strong working knowledge of GDPR, CCPA, and local data protection laws; experience conducting compliance reviews
• Strategic mindset, high collaboration ability across departments, exceptional problem-solving, attention to detail, and performance-driven approach