Cluster Director Of Spa & Wellness

RAFFLES; Umluj; On-site; SAR 60,000 - 90,000; Full time

Job summary

A luxury hotel brand in Umluj is seeking a Spa & Wellness Manager to lead wellness initiatives and ensure high standards of service. The ideal candidate will develop innovative wellness programs, manage spa operations, and foster a culture of excellence within the team. Candidates must have experience in ultra-luxury environments and pre-opening stages, along with strong leadership and operational skills.

Qualifications

• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Responsibilities

• Curate and deliver an exceptional wellness journey.
• Develop and implement a holistic wellness strategy.
• Oversee all areas of spa operations and ensure daily operational excellence.
• Design and implement unique wellness experiences.
• Recruit, train, and mentor a passionate wellness team.
• Manage spa P&L, including forecasting and budgeting.
• Drive annual wellness marketing calendar and ensure brand alignment.

Skills

Strategic Leadership

Operational Excellence

Guest Experience & Personalization

Team Leadership & Culture

Financial & Revenue Management

Sales, Marketing & Branding

Sustainability & Compliance

Education

Experience in Pre-Opening

Job description

Overview

The Spa & Wellness Manager is responsible for curating and delivering an exceptional wellness journey at Raffles& Fairmont, seamlessly integrating the spa, fitness, and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles & Fairmont brand ambassador, the Spa & Wellness Manager brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.

Qualifications

• 1. Strategic Leadership
• Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmontultra-luxury positioning and wellness philosophy.
• Lead business planning, annual budgeting, and capex development for the Spa & Wellness division.
• Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.
• Actively participate in hotel executive and wellness cluster meetings.
• 2. Operational Excellence
• Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.
• Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.
• Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.
• 3. Guest Experience & Personalization
• Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.
• Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.
• Lead VIP coordination, guest recovery, and guest preference mapping.
• 4. Team Leadership & Culture
• Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.
• Conduct regular performance reviews, development plans, and team engagement sessions.
• Align team behaviors with Raffles & Fairmontvalues, ensuring cultural and emotional intelligence in all interactions.
• Lead departmental briefings, wellness education, and cross-training programs.
• 5. Financial & Revenue Management
• Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP.
• Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.
• Implement strategic promotions, upselling training, and dynamic pricing.
• Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).
• 6. Sales, Marketing & Branding
• Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.
• Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.
• Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections.
• Partner with PR and marketing for local and international brand exposure.
• 7. Sustainability & Compliance
• Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.
• Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.
• Coordinate emergency and safety training specific to spa and fitness environments.

Additional Information

• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• Experience in Pre- Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.