Client Success Manager EMEA

S&P Global; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global market intelligence firm seeks an experienced Client Success Manager to provide tailored solutions for various industry segments in Saudi Arabia. The successful candidate will showcase product value to clients and optimize their workflows while collaborating with cross-functional teams. The ideal candidate will have a Bachelor's degree in logistics or business administration, fluency in English, and proficiency in Arabic is a plus. This role offers significant career growth and valuable professional development opportunities.

Benefits

Health care coverage

Generous time off

Access to continuous learning resources

Competitive pay and retirement planning

Family-friendly benefits

Qualifications

• Experience in maritime, international trade, logistics, or business development preferred.
• Fluency in English required; Arabic fluency is a plus.
• Willingness to travel domestically and internationally as needed.

Responsibilities

• Provide tailored demonstrations and training for clients on our solutions.
• Assist clients in optimizing their workflows through direct support.
• Collaborate with teams to refine products based on client feedback.

Skills

Client-facing skills

Analytical skills

Communication skills

Problem-solving skills

Collaboration skills

Education

Bachelor's degree in logistics or business administration

Job description

About the Role

Grade Level (for internal use): 09

S&P Global Market Intelligence

The Role: Client Success Manager, Global Insight

The Team

Global Insight (GI) team resides within the Risk & Valuations Services unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global international trade and supply chain, shipping intelligence, as well as economic indicators and forecasts. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes.

The Impact

Client Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and recurring business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the investment.

What’s in it for you

• Client-facing impact: You enjoy working directly with decision makers and end users to help them interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
• Empowerment: You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
• Commercial success: You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
• Entrepreneurial, innovative culture: You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
• Career growth: Our most successful Client Success Managers master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management and sales.

Responsibilities

• Demonstrations and Training: Provide tailored demonstrations and training sessions to showcase our solutions' value proposition, driving customer usage and product awareness.
• Customer Workflow Optimization: Assist customers in optimizing their workflows with prompt support via telephone, email, and in-person interactions.
• Effective communicator: Continuously refine your communication skills so that your delivery is clear, concise, effective, and interactive.
• Results oriented: Deliver specific business outcomes within a defined deadline to specifications.
• Understanding Client Needs: Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
• Cross‑Functional Collaboration: Collaborate with cross‑functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements.
• Self‑starter: Assertive about your learning and career growth and work closely with your manager and peers across the global team to seek what you need to be successful.
• Intellectually curious: Eagerly embrace new concepts and actively seek to make connections between disparate ideas. Follow current events and trends and use our solutions to quantify and contextualize business headlines.
• Open collaborator: Participate in collaboration that allows us to share ideas and information freely across the global network, taking advantage of pockets of expertise to keep advancing our knowledge and ideas.
• Organized: Make your availability known to your stakeholders, show up on time and prepared for internal and external meetings.

What We’re Looking For

• Preferred Professional Experience: Prior professional experience in the areas of maritime, international trade, transportation/logistics, supply chain, economics, country risk, commodities, energy, customer care/support, project management and/or business development are highly preferred.
• Required Education: Bachelor’s degree or higher achievement in logistics, international trade, maritime management, business administration, economics, from an accredited university or comparable curriculum/work experience.
• Required Language: Fluent English; fluency in Arabic is a plus.
• Occasional domestic and/or international Business Travel may be required.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

Accommodation During the Application Process

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.