Call Center Agent

AlasilaCX; Riyadh Region; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading business consultancy firm in Riyadh is seeking a motivated Call Center Agent to deliver exceptional customer service. Responsibilities include handling calls, addressing inquiries, and providing consultancy information. Ideal candidates will have prior customer service experience, strong communication skills, and proficiency in CRM software. Join our dynamic team and help us achieve customer satisfaction.

Qualifications

• Fluent in English with excellent verbal and written communication skills.
• Prior experience in a call center or customer service role.
• Strong analytical and problem-solving skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Address customer inquiries and concerns with accuracy.
• Provide detailed information about consultancy services.

Skills

Effective Communication

Customer Service Orientation

Technical Skills

Time Management

Empathy and Patience

Tools

CRM Software

Job description

We are looking for a motivated and skilled Call Center Agent to join our team in Al Muhammadiyah, Riyadh. As a key player in our business consultancy services, you will be responsible for delivering exceptional customer service to our clients. Your primary role will involve responding to inquiries, resolving issues, and providing valuable information regarding our consultancy offerings. This position is perfect for individuals who thrive in a dynamic environment and are passionate about helping customers achieve their goals.

Responsibilities

1. Handle inbound and outbound calls professionally, ensuring a positive experience for all customers.
2. Address customer inquiries and concerns with accuracy and efficiency, aiming for first-call resolution.
3. Provide detailed information about our business consultancy services, helping clients make informed decisions.
4. Document customer interactions in the CRM system, maintaining accurate records for future reference.
5. Collaborate with team members to identify areas for process improvement and enhance service delivery.
6. Conduct follow-up communications to ensure customer satisfaction and address any unresolved issues.
7. Participate in training sessions to stay updated on product knowledge and customer service techniques.
8. Meet performance metrics, including call handling time and customer satisfaction ratings, consistently.
9. Stay informed about industry trends and best practices to provide relevant support to clients.
10. Assist with administrative tasks as required to support the overall goals of the team.

Preferred Candidate

1. Fluent in English, with excellent verbal and written communication skills.
2. Prior experience in a call center or customer service role, ideally within a consultancy or business environment.
3. Strong analytical and problem-solving skills, with the ability to handle challenging situations effectively.
4. Detail-oriented, with the capacity to manage multiple tasks in a fast-paced setting.
5. Proficient in CRM software and other technology tools necessary for customer support.
6. Exceptional interpersonal skills, capable of building rapport with clients and colleagues alike.
7. A proactive attitude and eagerness to learn and grow within the role.
8. Ability to work independently as well as collaboratively in a team environment.
9. A strong commitment to customer satisfaction and service excellence.

Skills

• Effective Communication: Strong verbal and written communication skills are essential for engaging with customers and conveying information clearly and professionally.
• Customer Service Orientation: A focus on providing exceptional service to clients, ensuring their needs are met and their concerns are addressed promptly.
• Technical Skills: Proficiency in using CRM systems and other relevant software is necessary for documenting interactions and accessing customer data effectively.
• Time Management: The ability to prioritize tasks and manage time efficiently is crucial in a busy call center environment to meet performance targets.
• Empathy and Patience: Understanding and empathizing with customers' situations helps in providing compassionate support and enhances the overall customer experience.