Bilingual Multichannel Customer Support Specialist

Morni; Riyad Al Khabra; On-site; SAR 60,000 - 80,000; Full time

Job summary

A customer service firm in Saudi Arabia is seeking a Customer Service Representative to handle inquiries, resolve complaints, and ensure customer satisfaction. Candidates should possess a Bachelor's degree with over 2 years of service experience. Fluency in Arabic and English is required. The role demands strong organizational skills and proficiency in CRM software. Join our dynamic team where a commitment to customer service and continuous learning are valued.

Qualifications

• 2+ years of experience in a customer service or CRM role.
• Fluent in Arabic and English.
• Proficient in CRM software and customer support tools.

Responsibilities

• Handle customer inquiries across multiple channels.
• Resolve customer complaints promptly.
• Record and manage customer interactions accurately.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Time management

Organizational skills

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

Job description

A customer service firm in Saudi Arabia is seeking a Customer Service Representative to handle inquiries, resolve complaints, and ensure customer satisfaction. Candidates should possess a Bachelor's degree with over 2 years of service experience. Fluency in Arabic and English is required. The role demands strong organizational skills and proficiency in CRM software. Join our dynamic team where a commitment to customer service and continuous learning are valued.