Bell Captain - Raffles The Red Sea

Accor; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia seeks a Bell Services Supervisor to ensure exceptional guest experiences during arrivals and departures. The ideal candidate will lead a team, maintain high service standards, and coordinate with various departments. Candidates should have 3–5 years of experience in luxury hotels, possess strong leadership skills, and outstanding guest service abilities. This role requires a proactive and polished professional who can thrive in a dynamic environment.

Qualifications

• Minimum 3–5 years of experience in Bell Services or Front Office within a luxury hotel.
• Previous supervisory or leadership experience is required.

Responsibilities

• Oversee all guest arrival, departure, and in-house movement experiences.
• Lead, coach, and supervise Bell Attendants and related staff.
• Coordinate closely with Front Desk, Concierge, and Guest Relations teams.

Skills

Strong leadership and team management skills

Exceptional guest service

High level of organization

Effective communication

Fluency in English

Education

Diploma or degree in Hospitality Management

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Key Responsibilities

Guest Arrival & Departure Excellence

• Oversee all guest arrival, departure, and in‑house movement experiences, ensuring warmth, efficiency, and elegance.
• Ensure guests are greeted promptly and courteously, with proper recognition of VIPs, repeat guests, and special occasions.
• Coordinate luggage handling, storage, and delivery with the highest standards of care, accuracy, and discretion.
• Personally assist guests when required to ensure exceptional service and satisfaction.

Team Leadership & Supervision

• Lead, coach, and supervise Bell Attendants, Doormen, and related staff to uphold Raffles service culture and etiquette standards.
• Conduct daily briefings to communicate arrivals, departures, VIP movements, and service priorities.
• Ensure appropriate staffing levels and duty allocations are maintained at all times.
• Provide on‑the‑job training, performance feedback, and support to develop team excellence.

Operational Control & Coordination

• Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security teams to ensure seamless operations.
• Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss or damage.
• Ensure accurate handling of messages, deliveries, parcels, and guest requests related to Bell Services.
• Maintain cleanliness, organization, and presentation of the porte‑cochere, lobby entrances, and bell desk areas.

VIP, Events & Special Handling

• Oversee special arrangements for VIPs, groups, long‑stay guests, and special events.
• Ensure timely and accurate handling of group luggage movements and rooming lists.
• Support service recovery efforts by addressing guest concerns promptly and professionally.

Standards, Safety & Compliance

• Uphold Raffles grooming, etiquette, and communication standards at all times.
• Ensure compliance with safe­ty, security, and luggage handling procedures.
• Maintain strict confidentiality regarding guest movements and information.
• Ensure equipment (trolleys, radios, luggage carts) is well‑maintained and used correctly.

Qualifications

Qualifications & Experience

• Minimum 3–5 years of experience in Bell Services or Front Office within a luxury or five‑star hotel environment.
• Previous supervisory or leadership experience is required.
• Diploma or degree in Hospitality Management is an advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Exceptional guest service and interpersonal abilities.
• High level of organization and attention to detail.
• Ability to multitask and remain composed during peak operations.
• Effective communication and coordination skills.
• Fluency in English required; additional languages are highly desirable.

Personal Attributes

• Polished, confident, and professional presence.
• Proactive, gracious, and service‑oriented mindset.
• Physically fit to support operational duties when required.
• Flexible to work shifts, including weekends and holidays.
• Trustworthy, discreet, and dependable.

Additional Information

• Understanding of Ultra‑Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre‑Opening stages.
• Experience in pre‑Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.