Assistant Operations Manager

Lumi | لومي; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading services company in Jeddah is looking for a professional to support client relationship management and service excellence. Responsibilities include building strong client relationships, monitoring expectations, and preparing performance reports. The ideal candidate will have a Bachelor's Degree, 6 years of experience, and 4 years in the car rental industry. This role offers opportunities for professional growth and a collaborative work environment.

Qualifications

• 6 years of experience in related fields.
• 4 years of car rental industry experience.
• Proven experience in supervising and managing teams.

Responsibilities

• Building and maintaining strong relationships with key clients.
• Monitoring client needs and ensuring their expectations are met.
• Providing prompt responses to client inquiries and complaints.
• Coordinating between clients and internal teams to ensure timely delivery.
• Preparing regular reports on account performance and client relationships.

Skills

Client relationship management

Performance tracking

Problem-solving

Team collaboration

Education

Bachelor's Degree in related field

Job description

About the role:

Supports client relationship management and ensures service excellence through coordination, issue resolution, and performance tracking

Key Job Responsibilities:

• Building and maintaining strong relationships with key clients.
• Monitoring client needs and ensuring their expectations are met.
• Providing prompt responses to client inquiries and complaints.
• Coordinating between clients and internal teams to ensure timely delivery of appropriate solutions.
• Preparing regular reports on account performance and client relationships and presenting them to management.
• Monitoring contracts and agreements with clients to ensure compliance with their terms.
• Managing contract renewals and ensuring seamless continuation of collaboration.
• General Responsibilities
• Support the development and execution of client engagement strategies to improve retention and satisfaction.
• Ensure compliance with all company policies, legal regulations, and industry standards related to client agreements and interactions.
• Contribute to the continuous improvement of client service processes, identifying inefficiencies and suggesting optimizations.
• Prepare and present regular reports on client management metrics, including service performance, satisfaction levels, and revenue impact.

Job Requirements:

• Bachelor's Degree in related field
• 6 Years experience in related fields
• 4 Years of car rental industry experience
• Proven experience in supervising and managing teams