Assistant Housekeeping Manager - Fairmont the Red Sea

Accor; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading luxury resort in Saudi Arabia is seeking a Housekeeping Manager to oversee daily operations and manage personnel in the Housekeeping Department. The ideal candidate will have a degree in Hotel Management and at least 3 years of experience in housekeeping, preferably in a luxury hotel. Responsibilities include ensuring cleanliness and adherence to service standards, as well as supporting team members to enhance guest satisfaction. A proactive attitude and previous management experience are essential.

Qualifications

• Must have experience leading and managing a team.
• Knowledge of Opera Property Management System is desirable.
• Must be proficient in Microsoft Office.

Responsibilities

• Assist in overseeing and directing the day-to-day operations of the Housekeeping Department.
• Direct work assignments of personnel and monitor their performance.
• Inspect guest rooms and common areas to ensure cleanliness.

Skills

Team management

Knowledge of Opera PMS

Proficiency in Microsoft Office

Education

Degree in Hotel Management

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

THE POSITION

To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.

KEY ROLES & RESPONSIBILITIES

• Direct work assignments of supervisory and non-supervisory personnel
• Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests’ profiles are adhered to
• Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry
• Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms
• Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Maintain a steady flow of communication within the Housekeeping Department
• Monitor and ensure consumption of guest supplies is under control
• Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Coordinate routine cleaning programs including spring cleans, etc.

OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES

• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

Qualifications

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office

QUALIFICATIONS

• Degree in Hotel Management

EXPERIENCE

• Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.