Assistant Front Office Manager - Holiday Inn & Suites Al Khobar

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in Saudi Arabia seeks a Front Office Manager to oversee daily operations and ensure excellence in guest services. The ideal candidate has over 2 years of managerial experience in a luxury hotel environment, strong leadership and communication skills, and a degree in Hospitality Management. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits

Qualifications

• 2+ years of experience in a Front Office or Guest Services role in a luxury hotel.
• Strong leadership skills and ability to motivate staff.
• Fluent in English with excellent communication skills.

Responsibilities

• Manage daily operations of the Front Office department.
• Handle guest complaints with a proactive approach.
• Train and mentor team members.

Skills

Leadership and team management

Customer service excellence

Problem-solving

Effective communication

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel property management systems (PMS)

Reservation systems

Job description

Responsibilities

• Assist in managing the daily operations of the Front Office department, including reception, guest services, concierge, and reservations
• Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail
• Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance
• Assist with the development, implementation, and enforcement of front office policies and procedures
• Handle guest complaints and concerns with a proactive and solution-oriented approach
• Coordinate with other departments to ensure seamless guest experiences and high operational standards
• Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing
• Train and mentor team members, promoting a culture of continuous improvement and exceptional service
• Manage shift scheduling and ensure the front office is adequately staffed at all times

What We Need From You

• Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills, with a customer-focused approach
• A proactive attitude and strong problem-solving abilities
• Ability to work under pressure and adapt to changing priorities
• Strong organizational skills with attention to detail
• Knowledge of hotel property management systems (PMS) and reservation systems
• Fluent in English (both spoken and written); additional languages are a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.