Assistant Front Desk Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia seeks a Front Desk Supervisor to oversee guest check-in/check-out, manage operations, and ensure exceptional guest experiences. The ideal candidate has supervisory experience in a luxury environment and fluency in both English and Arabic. This full-time role offers a competitive salary and various benefits including housing, medical insurance, and opportunities for growth.

Benefits

Competitive salary in a tax-free environment

Housing and transportation

30 days of vacation plus public holidays

Complimentary meals and uniform cleaning

Medical and life insurance

Qualifications

• Experience in a supervisory role at the Front Desk in a luxury hotel or resort environment.
• Pre-opening experience is an advantage.
• Minimum of 2 years’ experience in a 5-star hotel or resort Front Office.

Responsibilities

• Supervise the Front Desk team for smooth operations.
• Resolve guest concerns with genuine care.
• Monitor guest satisfaction scores and contribute to improvement strategies.

Skills

Supervisory experience

Guest-focused approach

Problem-solving skills

Fluent in English

Fluent in Arabic

Education

Bachelor's degree in Hospitality Management

Tools

Hotel property management systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

What You Will Do

• Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures.
• Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards.
• Resolve guest concerns and requests promptly with genuine care and effective service recovery.
• Ensure all guest preferences and special requests are accurately recorded and communicated across departments.
• Oversee training and mentoring of Guest Services Agents and support team members in daily duties.
• Assist in the development of front desk procedures and systems in preparation for the resort opening.
• Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey.
• Handle VIP arrivals and special occasions with personalized attention and elevated service.
• Monitor guest satisfaction scores and contribute to strategies for continuous improvement.

What You Bring

• Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.
• A hands-on, guest-focused approach with strong leadership and problem-solving skills.
• Pre-opening experience is an advantage.
• Excellent communication, interpersonal, and organizational skills.
• Fluency in English & Arabic is required.

Knowledge and Skills

• Bachelor’s degree, preferably in Hospitality Management.
• Minimum of 2 years’ experience in a 5-star hotel or resort Front Office department.
• Strong working knowledge of hotel property management systems.
• A proactive and adaptable attitude with the ability to remain calm under pressure.
• Excellent attention to detail and guest service standards.
• Excellent communication skills, both verbal and written, in Arabic and English.
• Fluent in English and Arabic, with strong reading, writing, and oral proficiency.

Local candidates for this role.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Schedule & Hours

Full-time role.