After-Sales Service Executive

Mayekawa Middle East (MYCOM); Al Khobar; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading thermal engineering firm in Al Khobar is looking for an After-Sales Service Executive. The role involves maintaining refrigeration systems, responding to customer inquiries, and providing product support. Candidates should have a Bachelor's in Mechanical Engineering and at least 3 years of relevant experience. Strong communication skills and customer service orientation are essential. Join us to support our customers with quality service!

Qualifications

• 3+ years in After-Sales Service or Mechanical Engineering experience.
• Proven technical skills related to refrigeration systems.

Responsibilities

• Maintenance for screw and reciprocating compressors.
• Coordinate with internal teams on customer issues.
• Monitor customer feedback to enhance service quality.

Skills

Effective Communication

Interpersonal Skills

Team Player

Fluency in English

Continuous Improvement Mindset

Education

Bachelor’s degree in Mechanical Engineering

Job description

Overview

MAYEKAWA Europe S.A. AL Khobar Branch MAYEKAWA is a leading manufacturer of industrial refrigeration and gas compressors, and a prominent thermal engineering company. MAYEKAWA’s compressors are used worldwide in industrial refrigeration and freezing, heat pumps, and oil & gas markets. Our compressors leverage thermal technology developed through years of experience to consistently provide high quality. MAYEKAWA’s compressors are highly trusted, having been used globally for over 70 years. MAYEKAWA established its business in the Kingdom of Saudi Arabia (located at Al-khobarKhobar) in 2016, and we are looking for an After-Sales Service Executive to join our Service team, who is passionate about providing the best support and service for our customer. Don’t miss this exciting opportunity!

Responsibilities

• Maintenance for screw and reciprocating compressor for refrigeration system.


• Commissioning and start up work for refrigeration system.


• Respond to customer inquiries in a timely and professional manner.


• Resolve post-purchase issues, including product replacements and repairs.


• Coordinate with internal teams to address and follow up on the issues.


• Maintain detailed records of customer interactions and resolutions of the issues.


• Monitor customer’s feedback and suggest improvements to enhance service quality.


• Provide continuous product-related information and assistance to the customers.

Qualifications

• Bachelor’s degree or equivalent in Mechanical Engineering required.


• Proven experience in an After-Sales Service role and / or Mechanical Engineering for at least 3 years.


• Effective Communication with customers and company personnel.


• Strong interpersonal skills, positive attitude, team player, continuous improvement mindset.


• Fluency in English, both speaking and writing.


• Holding a valid Driver’s license is preferred.

About the company

Mayekawa Manufacturing Company has expanded its business by focusing on freezing and compression technologies ever since its establishment in 1924. As a thermal engineering company we have long contributed to providing business solutions to our customers based on these technologies and in turn continuously evolved our technology and services. This process is indicative of our business development style whereby Mayekawa creates cooperation based on trust with our customers to develop Basho, Mayekawa\'s unique concept of problem solving in which Mayekawa engineers and our customers collaborate closely by sharing a common challenge and vision, and synthesizing knowledge without functional / organizational boundaries. Synchronization with customers\' vision is the key, and in such Mayekawa has succeeded in creating a unique market where no other competitor can enter, thus freeing competitive energies for utilization in creative initiatives. As a result of this Mayekawa-unique approach we have generated over 100 small subsidiaries in Japan and 40 extra subsidiaries overseas, all of them small enough to keep close relations with each customer. We call these small entities Doppo or Independent Units. Recently, however, we have realized that these small units alone may not satisfy the needs of a growing global market which is at the same time becoming more and more complex. Mayekawa, therefore, has decided to consolidate and reorganize the Independent Units both in Japan and abroad, based on industry sectors in order to meet the greater and deeper needs of our customers.