11078 - Operations Manager (Industrial Equipment Branches)

ALHAZM Est. for Industrial Equipment; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading industrial equipment company in Dammam is seeking an Operations Manager to oversee all showroom operations. This role requires a robust background in retail operations with 7-12 years of experience, focusing on inventory control, supply chain management, and staff leadership. The ideal candidate possesses strong analytical and communication skills, with proficiency in ERP and POS systems. The successful candidate will drive operational excellence and ensure customer satisfaction across all product categories.

Qualifications

• 7–12 years of experience in retail operations or technical retail.
• Experience managing multiple branches preferred.
• Strong background in inventory control and supply chain coordination.

Responsibilities

• Lead and optimize operational performance of all showrooms.
• Ensure compliance with SOPs and operational readiness.
• Manage and mentor showroom supervisors and operational staff.
• Oversee inventory accuracy and stock control.
• Coordinate supply chain and logistics for timely delivery.

Skills

Leadership and branch management skills

Understanding of industrial equipment products

ERP & POS systems proficiency

Analytical and reporting skills

Communication and team management

Ability to enforce SOPs

Problem-solving capability

Education

Bachelor's Degree in Business Administration, Operations Management, Supply Chain, Industrial Engineering

Job description

Position Title: Operations Manager – Industrial Equipment Branches

Reports to: Sales Manager (Head of Sales)

Business Line/ Department: Industrial Equipment Division – Retail & Showrooms

Number of Staff Supervised (Direct Reports):

• Showroom Supervisors (across all branches).
• Stock Controllers / Inventory Coordinators.
• Service Desk / Operations Support Staff.

Financial Responsibility:

• Operational budget for all branches.
• Stock protection & loss prevention.
• Inventory value and accuracy.
• Operational cost control and efficiency KPI.

JOB PURPOSE:

To lead, optimize, and control the full operational performance of all Alhazm Industrial Equipment showrooms. The Operations Manager ensures efficient branch operations, accurate inventory, high-quality merchandising, smooth customer handling processes, and strict adherence to SOP’s. The role guarantees that branches are fully operational, well-stocked, compliant, and delivering an excellent customer experience across all product categories: hand tools, power tools, welding equipment, light construction machinery, material handling equipment, cleaning machines, workshop equipment, and air compressors.

Description:

A. Branch Operations Management

• Oversee day-to-day operations of all industrial equipment branches.
• Ensure showrooms follow standard operating procedures (opening, closing, cash handling, stock management, safety).
• Maintain high operational readiness including cleanliness, lighting, display quality, and product accessibility.
• Coordinate with Sales Manager to ensure sales and operational goals are aligned.

B. Inventory & Stock Control

• Monitor inventory accuracy, cycle counts, stock aging, and shrinkage levels.
• Ensure correct receiving, binning, labeling, and display of products.
• Manage stock transfers between branches and warehouse.
• Coordinate with Purchasing to maintain optimal stock levels and avoid out-of-stock/overstock situations.
• Implement and monitor loss-prevention measures.

C. Supply Chain & Logistics Coordination

• Liaise with Warehouse & Logistics teams for timely delivery and product availability.
• Track inbound shipments, ETA updates, and receiving processes.
• Resolve stock discrepancies, damaged goods issues, and product returns.

D. Showroom Layout, Merchandising & Product Presentation

• Ensure that every category (hand tools, power tools, welding, workshop equipment, construction equipment, compressors, etc.) is properly displayed and accessible.
• Maintain visual standards aligned with brand guidelines.
• Regularly audit showrooms for display quality and product rotation.

E. Process Improvement & SOP Compliance

• Develop, update, and enforce operational SOPs.
• Identify inefficiencies and implement process improvements.
• Standardize branch workflows for consistency across all locations.

F. Customer Experience Enhancement

• Ensure smooth customer-service operations including service desks, product information, and aftersales support.
• Support the resolution of operational customer issues arising in branches.
• Guarantee product availability and showroom readiness to maximize customer satisfaction.

G. Staff Leadership & Training

• Manage and mentor showroom supervisors and operational staff.
• Conduct training on operational procedures, safety standards, system updates, and stock-handling processes.
• Evaluate staff performance and ensure discipline and adherence to policies.

H. Systems, Reporting & Controls

• Ensure accurate usage of ERP/Point-of-Sale (POS) systems.
• Monitor operational KPIs and prepare weekly/monthly performance reports.
• Track key issues, risks, and required improvements across branches.

I. Health, Safety & Compliance

• Ensure branches meet safety standards, equipment compliance, and regulatory requirements.
• Manage safety practices for handling heavy equipment, machinery, and hazardous materials.
• Conduct periodic safety audits.

Note

The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.

QUALIFICATIONS, EXPERIENCE:

Education

• Bachelor's Degree in Business Administration, Operations Management, Supply Chain, Industrial Engineering, or related field.

Experiences

• 7–12 years of experience in retail operations, industrial equipment distribution, tools & machinery showrooms, or technical retail.
• Experience managing multiple branches preferred.
• Strong background in inventory control, supply chain coordination, and retail operations.

Skills & Competencies

• Strong leadership and branch management skills
• Excellent understanding of industrial equipment product categories
• ERP & POS systems proficiency
• Strong analytical and reporting skills
• Excellent communication and team management
• Ability to enforce SOPs and drive operational discipline
• High problem-solving capability