Executive Club Guest Services Specialist

Four Seasons; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel in Kuala Lumpur is seeking a Guest Services Officer to enhance guest experiences through efficient check-ins and personalized service. The ideal candidate will have exceptional customer service skills, fluency in Bahasa Malaysia and English, and the ability to resolve guest inquiries with professionalism. Join a team focused on delivering unparalleled hospitality, with opportunities for personal and professional growth.

Benefits

Competitive salary

Comprehensive benefits package

Complimentary accommodation

Employee meals

Qualifications

• Ideally one-year relevant experience with Four Seasons or other hotel organizations.
• Must speak, read, and write Bahasa Malaysia.
• Candidates must have the right to work in Malaysia.

Responsibilities

• Welcomes and registers hotel guests.
• Checks guests in and out efficiently.
• Handles guest interactions with professionalism.

Skills

Customer service

Fluent in English

Bahasa Malaysia

Education

SPM or equivalence

Job description

A luxury hotel in Kuala Lumpur is seeking a Guest Services Officer to enhance guest experiences through efficient check-ins and personalized service. The ideal candidate will have exceptional customer service skills, fluency in Bahasa Malaysia and English, and the ability to resolve guest inquiries with professionalism. Join a team focused on delivering unparalleled hospitality, with opportunities for personal and professional growth.