Senior QA Engineer

ETRIA MANUFACTURING MALAYSIA SDN. BHD.; Bayan Lepas; On-site; MYR 200,000 - 250,000; Full time

Job summary

A manufacturing company in Bayan Lepas, Malaysia, seeks a QA specialist to manage QA issues, handle customer complaints, and ensure compliance with safety regulations. Candidates should hold a Bachelor’s degree in relevant fields and have 2-4 years of experience. Mandarin proficiency is preferred.

Qualifications

• 2-4 years of experience in related field; fresh graduates encouraged to apply.
• Malaysian citizens or relevant residence status required.

Responsibilities

• Handle and coordinate all QA issues and problem-solving activities.
• Handle customers' complaints and maintain good relationships with customers.
• Involved in internal QA process audits and external customer audits.
• Supervise QC Technicians and Inspectors on QA activities.
• Conduct root cause analysis and recommendations for improvements.
• Process review and coordination with related parties.
• Set up new model inspection plans and perform reliability tests.
• Coordinate new model process buy-off and validation of product quality.
• RoHS and REACH compliance verification.
• Ensure production adheres to UL and TUV safety regulations.

Skills

Mandarin proficiency

Problem-solving

Customer relationship management

Education

Bachelor Degree of Electrical and Electronic Engineering

Bachelor Degree of Mechanical Engineering

Bachelor Degree of Mechatronics Engineering

Bachelor Degree in Sciences or equivalent

Job description

Bachelor Degree of Electrical and Electronic Engineering, Mechanical Engineering, Mechatronics Engineering, Sciences or equivalent.

Candidate must have 2‑4 years of experience in related field. Fresh graduate is also encouraged to apply. Applicants should be Malaysian citizens or hold relevant residence status.

Mandarin proficiency is preferred.

Job scope

• Handle and coordinate all QA issues and problem‑solving activities.
• Handle customers' complaints, support customer service, and maintain good relationships with the customers.
• Involved in internal QA process audits, ISO audits, product safety audits & external customer audits.
• Supervise QC Technicians and Inspectors on QA activities (inspection, repair machines & equipment calibration).
• Conduct root cause analysis and make recommendations for yield and productivity improvements.
• Process review & coordinate with related PIC to improve process.
• Set up new model inspection plan & perform reliability test.
• Coordinate new model process buy‑off and the validation of product quality.
• RoHS & REACH compliance verification.
• Ensure production follows UL, TUV & other product safety regulations.