Jobs in Merida, United States

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape.

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a "customer success, first and always" philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

• Lead solution architecture and design for CRM implementations using Microsoft Dynamics 365.
• Coordinate activities across design, coding, testing, and deployment of applications built on Dynamics 365 and related technologies.
• Collaborate with business stakeholders to gather, document, and validate requirements.
• Prioritize and evaluate enhancement requests to improve and expand CRM and application capabilities.
• Guide engineers throughout the project lifecycle to ensure timely design, build, and delivery of applications, infrastructure, and middleware components.
• Ensure solution and requirements documentation is clear, accurate, and aligned with business objectives.
• Oversee project rigor in planning, reporting, and delivery of development cycles and small projects.
• Implement best practices for user experience, platform configuration, license management, and business processes.
• Collaborate closely with project managers and developers to ensure solution delivery meets business needs.

• 10+ years of experience in solution architecture and business analysis.
• Strong expertise in Microsoft Dynamics 365.
• Experience with CRM implementations from design through deployment.
• Proficiency in Microsoft ecosystem tools (Office 365, Power BI, Azure).
• Proven ability to align technology solutions with business needs.
• Excellent communication and stakeholder management skills.

• Experience balancing BAU enhancements with new project initiatives.
• Knowledge of license management and platform governance.
• Familiarity with Agile methodologies.

• Advanced Oral English.
• Native Spanish.

Note: Fully remote.

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