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Industrial jobs in Mexico
Driver Operations Specialist
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Driver Operations Specialist
inDriver
Ciudad de México
MXN 200,000 - 400,000
Job description
Responsibilities
- Driver Acquisition and Onboarding: Develop and execute strategies to attract new drivers through offline channels. Oversee the onboarding process, ensuring a seamless and efficient experience for new drivers. Work closely with marketing and acquisition teams to optimize recruitment campaigns.
- Driver Engagement and Retention: Implement initiatives to improve driver engagement and satisfaction. Monitor key performance indicators (KPIs) related to driver activity and retention. Conduct driver feedback sessions to address concerns and improve the overall experience. Ensure teams meet targets for driver acquisition and activation. Optimize field team performance through coaching, goal setting, and performance tracking.
- Performance Monitoring and Data Analysis: Track driver supply, activation rates, and overall marketplace health. Analyze data to identify trends, challenges, and areas for improvement.
- Compliance and Quality Control: Ensure all drivers meet platform quality and compliance standards. Oversee background checks, document verification, and driver training processes.
Qualifications
- Education and Experience: Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
- 3+ years of experience in operations, sales, or field team management, preferably in ride-hailing or delivery.
- Strong leadership and people management skills.
- Ability to work with data and analytics tools to drive decision-making.
- Problem-solving mindset with a proactive approach.
- Ability to work in a fast-paced, dynamic environment.
- Familiarity with ride-hailing operations, driver engagement strategies, and marketplace dynamics.
- Experience in managing both online and offline driver acquisition strategies.
- Fluency in English.
- Proficiency in SQL and Excel.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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