Virtual Trip Coordinator

Destinytravel; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel coordination company is seeking a Virtual Trip Coordinator to help travelers with planning and support throughout their journey. The role involves managing inquiries, assisting with itinerary changes, and ensuring clients have a smooth travel experience. Ideal candidates should have strong communication skills, attention to detail, and a genuine passion for travel. This is a fully remote position with flexible scheduling and opportunities for professional growth within the industry.

Servicios

Fully remote position with flexible scheduling

Access to training resources and travel perks

Supportive and collaborative team environment

Opportunities for professional growth

Formación

• Strong written and verbal communication skills are crucial.
• Customer service experience is preferred, but not mandatory.
• Excellent attention to detail and ability to organize effectively.

Responsabilidades

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and guide travel requirements.
• Confirm trip details, follow up before departure, and collect feedback.

Conocimientos

Strong written and verbal communication skills

Attention to detail

Organizational skills

Customer service experience

Digital tools proficiency

Passion for travel

Descripción del empleo

As a Virtual Trip Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

Key Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.

Benefits

• Fully remote position with flexible scheduling.
• Access to training resources and exclusive travel perks.
• Supportive and collaborative team environment.
• Opportunities for professional growth within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organizational skills.
• Comfort learning digital tools and systems.
• Genuine passion for travel and helping others.