UX Specialist | Yupix

INHAUS; Ciudad de México; Presencial; MXN 400,000 - 600,000; A tiempo parcial

Descripción de la vacante

A leading immersive technology firm in Ciudad de México seeks a UX Specialist to enhance user experiences in their cutting-edge VR Arenas. The ideal candidate will facilitate seamless interactions, providing technical support and ensuring a visually appealing environment. With a focus on innovation, candidates should have over 3 years of relevant experience and strong communication skills. This long-term freelance opportunity offers a monthly payment in USD and a schedule from Wednesday to Sunday.

Formación

• 3+ years in technical support or user experience roles.
• Basic knowledge of hardware, networks, and mobile devices.
• Advanced English proficiency.

Responsabilidades

• Act as the main point of contact between visitors and the YUPIX team.
• Lead the end-to-end customer experience inside the Arena.
• Provide technical support for VR headsets and immersive devices.
• Guide and assist visitors in calibrating and using the technology.
• Escalate incidents to the IT team when needed.
• Maintain the exhibition space visually appealing and aligned with the brand identity.

Conocimientos

Technology interest

Communication skills

Customer-centric mindset

Descripción del empleo

YUPIX is a company redefining the boundaries of immersive reality. Through cutting‑edge technology, it creates multisensory experiences that merge the physical and digital worlds inside spaces designed to surprise and inspire.

From high‑end Real Estate projects to medical training environments in virtual reality, YUPIX develops experiences that allow people to live tomorrow, today.

As they continue expanding in Mexico, we are supporting their growth with the search for a UX Specialist to lead the user experience inside the YUPIX Arenas — spaces where innovation is lived in first person.

Your mission

Ensure every visitor enjoys a seamless, memorable and brand‑aligned experience, combining customer service and technical support with a proactive, energetic attitude.

Key responsibilities

• Act as the main point of contact between visitors and the YUPIX team.
• Lead the end‑to‑end customer experience inside the Arena.
• Provide technical support for VR headsets and immersive devices.
• Guide and assist visitors in calibrating and using the technology.
• Escalate incidents to the IT team when needed.
• Maintain the exhibition space visually appealing and aligned with the brand identity.

Who we’re looking for

• Experience or strong interest in technology, innovation, or immersive environments.
• 3+ years in technical support or user experience roles.
• Basic knowledge of hardware, networks, and mobile devices.
• Enthusiastic attitude, excellent communication skills, and customer‑centric mindset.
• High energy, curiosity, and strong service orientation.
• Advanced English.

Work arrangement

• Long‑term freelance collaboration.
• Monthly payment in USD.
• Schedule: Wednesday to Sunday, 10:00–19:00.

Main objective

Guarantee that every visitor experiences the YUPIX universe in a smooth, coherent, and truly awe‑inspiring way.

Are you excited to help shape the future of immersive experiences?

Are you excited to help shape the future of immersive experiences?