US Customer Support & Onboarding Specialist

Innovamat; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading EdTech company is seeking a Customer Support member in Mexico City to ensure outstanding technical support for districts. You will coordinate with various US teams to deliver solutions, assist in onboarding, and foster strong client relationships in a dynamic environment. The role requires excellent bilingual communication skills and an eagerness to grow within the company. The position offers a unique work environment with generous benefits.

Servicios

24 vacation days

Medical insurance

Access to GymPass

Team-building activities

Formación

• Proficient in Spanish and English, able to lead meetings with US clients.
• Keen to learn in a fast-paced environment.
• Sharp organizational skills for multitasking.

Responsabilidades

• Address issues and questions, coordinating with teams in the US.
• Ensure districts onboard successfully onto digital platforms.
• Build strong client relationships proactively.

Conocimientos

Excellent Spanish/English communication skills

Interpersonal skills

Analytical problem-solving

Multitasking and organization

Desire to learn and grow

Descripción del empleo

A leading EdTech company is seeking a Customer Support member in Mexico City to ensure outstanding technical support for districts. You will coordinate with various US teams to deliver solutions, assist in onboarding, and foster strong client relationships in a dynamic environment. The role requires excellent bilingual communication skills and an eagerness to grow within the company. The position offers a unique work environment with generous benefits.