Une Analyst

Nubank; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading digital banking platform is seeking a Regulatory Analyst to comply with regulatory reports and assist clients with inquiries. Responsibilities include responding to queries and ensuring compliance with KYC and AML regulations. The ideal candidate holds a Bachelor's degree and has experience in CONDUSEF matters, with strong language skills in Spanish and English. This role offers benefits such as health insurance and paid vacation, with a commitment to work from home until safe to return to the office.

Servicios

Health and life insurance

Food card

17 days of paid vacation with 25% vacation bonus

Holiday Bonus of 30 days of pay per year

Mental health and wellness assistance program

Language learning program

Extended maternity and paternity leaves

Equity at Nubank

Formación

• At least 6 months to 1 year of experience in CONDUSEF matters.
• Banking & SOFIPO regulation knowledge.

Responsabilidades

• Support in the consolidation of all CONDUSEF regulatory obligations.
• Record the receipt of Queries, Claims or Clarifications presented by Clients.
• Prepare response projects to customer requests within legal deadlines.

Conocimientos

Fluency in Spanish

Fluency in English

Proactive and autonomous

Client attention and complaint handling

Educación

Bachelor's Degree: Lawyer, economist or related career

Descripción del empleo

About Nubank

Nubank was founded in to free people from a bureaucratic, slow and inefficient financial system.

Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America.

With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

About the role

Comply with the mandatory regulatory reports of the national authorities, as well as respond to the Queries, Claims or Clarifications that Clients present in the UNE and Policy Enforcement that is part of the Nu México Ombudsman Squad.

Likewise, the Analyst will help to verify that national laws, provisions derived from them, standards and best practices related to KYC and AML / FT policies and the data for Client registration are being adequately implemented in the operational routines of RegSol Mx, challenging the status quo through :

• Guarantee the best experience to our fanatics and loved clients being part of the UNE structure of the entity;
• Contributing to answer Queries, Claims or Clarifications that Clients have with the products they contract with Nu in order to include clear, prompt and efficient communication and avoid the escalation of said Queries, Claims or Clarifications to other instances.
• Identifying inconsistent information in the collection of personal data and documentation of Clients to evaluate that the regulatory information and the quality of the data and documents have correct regulatory adherence
• Being diligent, flexible and resilient, according to Nu's principles!

In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for supporting all first line of defense operational routines related to KYC, AML Alerts & Judicial Orders whenever our client is the defendant, as well as own and support the Ombudsman of the entity in Mexico.

Along with the controlling aspect, we are in charge of all judicial orders / enquiries, mainly related to bank secrecy breach and amount's unavailability / freezing.

Typical responsibilities assigned to you might include :

• Be part of the very dynamic Chapter - Regulatory Solutions, focused on Mexico ´s enquiries
• Support in the consolidation of all CONDUSEF regulatory obligations, platforms and reporting requirements.
• Serve as support to attend to and maintain the UNE Reception Facilities efficiently.
• Record the receipt of Queries, Claims or Clarifications presented by Clients.
• Assign a folio number to Customer Queries, Claims or Clarifications.
• Prepare response projects in order to respond to customer requests within the established legal deadlines.
• Support in the communication of the resolution of the Query, Clarification or Claim to the Client.
• Keep a record of all Queries, Claims or Clarifications made in the last 2 years, which serves as a basis for internal consultation.
• Follow up on requests for information and / or documentation sent and received through Slack.
• Support in the preparation and, where appropriate, presentation of a quarterly report to CONDUSEF, as well as the monthly reports.
• Support in keeping the information of the Collection Offices updated on the official Nu website and the CONDUSEF REDECO system.
• Maintain communication and monitor information related to the new contracting of Collection Offices, with the objective of complying with applicable regulatory obligations.
• Make reports to the Ombudsman Lead, the results found in the tests you perform.
• Support the review of regulatory compliance of RegSol Mx's operational procedures and routines.

Qualifications

• Bachelor's Degree : Lawyer, economist or related career
• At least 6 months to 1 year of experience in CONDUSEF matters.
• Previous experience in attention to clients and proven experience handling customer complaints
• Banking & SOFIPO regulation knowledge.
• Proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed.
• Fluency in Spanish and English

Benefits

• Health and life insurance
• Food card
• 17 days of paid vacation with 25% vacation bonus
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Extended maternity and paternity leaves
• Equity at Nubank

Role Location

Mexico City, Mexico.

Interviewing and onboarding are currently done virtually due to COVID-19.

Everyone new to the team and our current staff will remain working from home until it is safe to return to our offices.

When it's time, we will require a fixed cadence of visiting the office in which employees go to their Business Unit's (BU) base location.

Employees will have an employment contract.