Telephone PBX Supervisor

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking a Telephone PBX Supervisor in Cancun, Mexico. The ideal candidate will assist the Switchboard Manager with daily operations, ensuring accurate handling of guest communications and emergency calls. Responsibilities include managing wake-up calls, promoting hotel services, and providing high-quality customer service. This position requires a positive attitude, good communication skills, and the ability to work both independently and collaboratively. Join us to create remarkable guest experiences.

Formación

• Positive attitude and excellent communication skills, particularly on the telephone.
• Commitment to delivering high-quality customer service.
• Ability to work independently and as part of a team.

Responsabilidades

• Assist Switchboard Manager with daily operations and ensure accurate handling of messages.
• Handle emergency calls and provide comprehensive information.
• Ensure wake-up calls are delivered at the right time.
• Promote hotel facilities and services using upselling techniques.

Conocimientos

Positive attitude

Good communication skills

Customer service orientation

IT proficiency

Descripción del empleo

Job Description

Telephone PBX Supervisor (Job Number: HOT0C8N4)

Work Locations

Waldorf Astoria Riviera Maya Carretera Federal Cancun - Tulum, Cancun 77569

What will I be doing?

As a Telephone PBX Supervisor, you will assist the Switchboard Manager with daily operations and ensure on‑time and accurate handling of Guest and management messages, enquiries and emergencies. A Switchboard Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Switchboard Manager with the daily department operations
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up‑selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Telephone PBX Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer‑focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Category

Guest Services, Operations, and Front Office