Técnico(a) de Soporte Sr.

Jabil; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading manufacturing solutions company in Mexico is looking for a technical support specialist to assist test engineers and provide manufacturing line support. Responsibilities include ensuring timely response to equipment issues and conducting preventative maintenance, all while conveying technical information effectively. Candidates should possess strong analytical and PC skills, and a background in engineering support is advantageous. This is an opportunity to contribute to industry-leading practices while being part of a diverse team.

Formación

• Ability to present information effectively to various audiences.
• Strong problem-solving and analytical skills.
• Proficiency in Windows operating systems and related software.
• Understanding of Jabil's software packages is advantageous.
• Basic writing and reading comprehension skills.
• Ability to follow simple instructions systematically.
• Mathematical skills including addition, subtraction, multiplication, and division.

Responsabilidades

• Provide support and input for performance appraisals.
• Assist Test Engineers with new test equipment.
• Deliver technical assistance to fellow technicians.
• Support production lines during testing processes.
• Respond to machine down calls promptly.
• Collaborate with manufacturing on repair priorities.
• Maintain supply availability for assigned equipment.
• Ensure timely execution of Preventative Maintenance.
• Report unresolved issues to Test Engineers.
• Instruct operators on the effective use of test equipment.

Conocimientos

Effective presentation skills

Problem definition and data collection

Computer operation and software use

Advanced PC skills

Basic writing and comprehension

Ability to follow instructions

Basic arithmetic skills

Descripción del empleo

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

Essential Duties and Responsibilities

• Provides input for colleague’s performance appraisals
• Assists Test Engineers when commissioning new test equipment.
• Provides technical assistance to other technicians on the same shift.
• Provides line support to manufacturing for all test processes.
• Ensures “machine down” calls are responded to in a timely manner.
• Liaises with manufacturing to determine repair priorities.
• Ensures adequate spares are available for all allocated equipment.
• Ensures Preventative Maintenance is carried out at specified intervals on all allocated equipment.
• Liaises with manufacturing to ensure Preventative Maintenance does not impact production schedule.
• Escalates to Test Engineers any unresolved/ongoing issues.
• Instructs operators on safe/effective use of test equipment.
• Provides daily report of all line issues.
• Provides weekly/quarterly downtime reports for allocated equipment.
• Sources spares from the most cost effective supplier.
• May perform other duties and responsibilities as assigned.

Job Qualifications

KNOWLEDGE REQUIREMENTS

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a personal computer including using a Windows based operating system and related software.
• Advanced PC skills, including training and knowledge of Jabil’s software packages.
• Ability to write simple correspondence. Read and understand visual aid.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e‑mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e‑mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.