Technical Support Representative (JOB ID:HOWJO)

Inside Out; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An established IT services provider is seeking a Technical Support Virtual Assistant to deliver exceptional client support from Latin America. This fully remote position requires excellent English communication and a friendly, proactive demeanor. Join a dynamic team focused on creating meaningful client relationships while enjoying ongoing training and development opportunities.

Servicios

Ongoing training and professional development

Remote work environment

Supportive team culture

Formación

• High level of fluency in English, both verbal and written.
• Lively and engaging demeanor with a passion for helping others.
• Reliable hardware capable of supporting necessary software.

Responsabilidades

• Deliver friendly client support through various channels.
• Troubleshoot IT-related issues and provide solutions.
• Ensure strong privacy and security practices.

Conocimientos

Excellent English communication

Customer service experience

Proactive attitude

Descripción del empleo

** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.


" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"




Job Title : Technical Support Virtual Assistant

Job ID : HOWJO

Industry : IT industry

Location : LATAM

Hours : 8 AM - 5 PM EST or 9 AM - 6 PM EST, Monday to Friday

Pay rate : $9/hour

Target Start : ASAP

An established IT services provider is seeking a personable, lively, and highly fluent Technical Support Virtual Assistant to join its growing team. This company delivers comprehensive IT services to professional services firms, helping clients keep their technology secure, their data protected, and their systems running smoothly. The team is passionate about providing exceptional client experiences, and they are looking for someone who is just as excited about client communication as they are about technology. The ideal candidate is based in Latin America, highly fluent in English, energetic, engaging, and eager to build strong relationships with clients. Technical training will be provided — what matters most is the candidate’s ability to connect with people and maintain a proactive, positive attitude.


Responsibilities:

• Deliver friendly, high-energy client support through phone, chat, and email
• Troubleshoot IT-related issues and provide solutions (training provided)
• Communicate professionally and clearly to understand client needs
• Maintain strong data privacy and security practices
• Proactively identify and address potential issues before they escalate
• Represent the company with professionalism, positivity, and a client-first approach

Key Qualifications:

• Excellent English communication skills, both verbal and written
• A lively, personable, and engaging demeanor with a passion for helping others
• A professional, quiet work environment free from distractions
• Reliable hardware capable of supporting required software applications
• Previous customer service or client-facing experience is preferred
• Basic awareness of data security and privacy best practices
• Interest in learning technical support skills (background in IT is a bonus but not required)

Why Join This Team:

• 100% remote position based in Latin America
• Collaborative, energetic, and supportive work environment
• Ongoing training and professional development opportunities
• The chance to build meaningful client relationships and grow within the company
• A workplace that values energy, communication skills, and a proactive mindset