Technical Sales Support and Customer Training Engineer

Human Quality.; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technical firm in Monterrey is seeking a Technical Sales Support & Customer Training Engineer. This role involves providing support, conducting training workshops, and developing technical materials. Candidates should have a Bachelor's in Engineering and 1-2 years of relevant experience. Advanced English skills are crucial, along with a customer-focused mindset. The position offers a monthly salary of MXN 25,000 gross and various employee benefits including private medical insurance and gym membership support.

Servicios

Law benefits IMSS

Vacation

Annual bonus

Grocery vouchers

Private medical insurance after 3 months

Gym membership support

Formación

• 1 to 2 years in technical support or application engineering.
• Strong understanding of technical products.
• Availability to travel required.

Responsabilidades

• Provide technical and commercial support.
• Lead monthly training workshops.
• Conduct regional field visits for training.

Conocimientos

Technical product specifications

Microsoft Office advanced

ERP system knowledge

Knowledge of elastomers, hoses, fittings, couplings

Understanding of technical drawings

Advanced English

Educación

Bachelor’s Degree in Engineering

Descripción del empleo

Technical Sales Support & Customer Training Engineer

Location: Monterrey, Nuevo León
Industry: Industrial accessories distributor (fluid transport hoses, fittings and flow control)
Schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m.
Work Mode: On-site
Travel: National and USA travel required
Visa & Passport: Required

Position Objective

Provide technical and commercial support and deliver specialized training to sales teams, distributors and end users, ensuring proper application of Dixon Valve solutions, strong customer relationships and increased sales effectiveness across the distribution network.

Key Responsibilities

Technical Sales Support

• Provide technical product specifications, limitations and application recommendations
• Support pre-sales and post-sales activities via phone, email and field visits
• Assist customer service with technical inquiries
• Support product demonstrations and technical presentations
• Recommend correct product selection based on application requirements

Training & Development

• Lead monthly on-site training workshops in Monterrey and Mexico City
• Conduct monthly virtual training sessions for distributors
• Coordinate training logistics including registration, scheduling, travel and certificates
• Develop presentations, manuals and technical training materials

Field and Customer Support

• Conduct regional field visits with sales teams
• Deliver on-site technical training to distributors and end users
• Identify upsell and cross-sell opportunities during customer visits

Candidate Profile

Education: Bachelor’s Degree in Industrial, Mechanical, Mechatronics Engineering or related field
Experience: 1 to 2 years in technical support, application engineering, technical sales support or industrial environments

Technical Skills

• Understanding of technical drawings and specifications
• Microsoft Office advanced
• ERP system knowledge desirable
• Knowledge of elastomers, hoses, fittings, couplings and flow control products preferred
• Knowledge of thread types NPT, BSP, JIC, ORFS and Metric is a plus

Languages

Advanced English required
Other Requirements: Valid U.S. Visa and Passport and availability to travel

Soft Skills

• Detail-oriented and proactive
• Strong communication and organizational skills
• Comfortable delivering presentations and training sessions
• Customer-focused mindset

Compensation and Benefits

Monthly Salary: MXN 25,000 gross
Payment: Biweekly

Benefits

• Law benefits IMSS, vacation and annual bonus
• Grocery vouchers
• Private medical insurance after 3 months
• Gym membership support

Requerimientos

• Educación mínima: Licenciatura
• 2 años de experiencia
• Idiomas: Inglés
• Disponibilidad viajar: Si

Keywords: ventas, cambaceo, sales, apoyo, support, soporte, formacion, training, capacitacion, capacitador, ingeniero, engineers, ingeniera, ing, engineer