Technical Engineer

Johnson Controls; Xico; Presencial; MXN 538,000 - 809,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Contact Center Engineer in Mexico to work on enhancing operational technologies. In this role, you will be part of a dynamic team that supports the Nice CXone suite. You will leverage your experience while collaborating on new features and solving VoIP issues. Strong Spanish and English communication skills are essential. Join us to make a meaningful impact in contact center operations.

Formación

• 1-2 years of experience in Contact Center Technology.
• 1 year of experience with Nice CXone Technology.
• Strong Spanish and English speaking and writing skills.

Responsabilidades

• Engage in technical exploration and delivery of new features.
• Support operational incidents and service requests.
• Translate business requirements into technical requirements.

Conocimientos

Teamwork

Contact Center Technology

VoIP troubleshooting

Bilingual (Spanish, English)

Problem-solving

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Contact Center Engineer (Mexico - 170)

What You Will Do

Are you looking for a role where you can make a different in the business & world?

This role will deliver new technologies enabling our Contact Centers to saves lives!

Which technologies?

We support Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics and Artificial Intelligence.

You will work with a team of call center engineering peers to deliver rock solid technical operations for our Global Contact Centers.

You're experienced but you haven't delivered all of these products before?

Don't worry!

Bring what Your ACD / IVR experience and learn the rest with us!

How you will do it

• Work on a team engaging in technical exploration and delivery of new features & components
• Support tier 2 through 4 operational incidents and service requests for the Americas region
• Enjoy technical discussions within the team proposing solutions and alternatives.
• Be comfortable being mentored by peers
• Build healthy relationships with our business partners.
• Translate business requirements into technical requirements, and vice versa.
• Make technology understandable to non-technology partners.
• Be an inclusive, supportive team mate.

What we look for

Required

• Most important is the ability to work as a team, share knowledge and deliver solutions without boundaries
• 1-2 years experience in Contact Center Technology
• 1 years experience with Nice CXone Technology as an Engineer or in a support role
• Strong Spanish and English speaking and written skills
• Curiosity and an interest in problem solving
• Experience troubleshooting VoIP and Call Center issues
• Bachelor's degree plus confirmed knowledge of experience, or equivalent experience.
• Ability to communicate with a diverse audience.