Technical Customer Support Professional

Bebeesupport; A distancia; MXN 728,000 - 1,094,000; Jornada completa

Descripción de la vacante

A global support company is seeking a Support Specialist to provide expert guidance and troubleshoot technical issues for clients worldwide. The role offers a fully remote work option and emphasizes career growth opportunities. As the first point of contact, the specialist will ensure a positive customer experience through effective communication and problem-solving skills. Join a collaborative culture that values employee well-being and supports professional development.

Servicios

100% remote work option

Career growth opportunities

Collaborative culture

Global impact

Work-life balance

Formación

• Fluent in English to communicate effectively with users.
• Quickly learn and explain new software to users.
• Proven ability to solve problems and pay attention to detail.

Responsabilidades

• Deliver timely and professional support via phone, email, and support systems.
• Troubleshoot technical issues and guide users to solutions.
• Identify software issues and escalate them as needed.
• Document customer interactions in ticketing systems.

Conocimientos

Problem-solving skills

Attention to detail

Native-level fluency

Ability to learn new software

Descripción del empleo

Are you a problem-solver looking for a challenging role where you can grow your career and support professionals worldwide?

As a Support Specialist, you will be the first point of contact for clients, providing expert guidance and troubleshooting technical issues.

The Role

We are seeking an experienced Support Specialist who is passionate about helping customers succeed.

In this role, you will serve as the first point of contact for users experiencing issues or needing guidance.

Your responsibilities will include

• Delivering timely and professional support via phone, email, and support systems.
• Troubleshooting technical issues and guiding users through effective solutions or workarounds.
• Identifying and documenting software issues; escalating to product / development teams as needed.
• FOLLOWING ESTABLISHED PROCESSES AND ESCALATION PATHS FOR COMPLEX CASES.
• Leveraging internal knowledge bases to resolve inquiries efficiently.
• Ensuring a positive customer experience through empathy, clarity, and proactive communication.
• Accurately documenting customer interactions and resolutions in ticketing systems.

Required Skills and Qualifications

• Native-level fluency is required.
• The ability to quickly learn new software and explain it clearly to users.
• Excellent problem-solving skills and attention to detail.
• Comfortable working independently and as part of a fast‑paced, collaborative team.

Benefits

You will enjoy a range of benefits, including :

• 100% remote work option.
• Career growth opportunities – training, mentorship, and advancement within our company.
• Collaborative culture – work with supportive peers and innovative product teams.
• Global impact – contribute to products trusted by over 400,000 professionals worldwide.
• Work‑life balance – structured schedules and a focus on employee well‑being.

Perks and Benefits

To apply for this role, please complete our short online assessment.