Technical Application Specialist

Epicor; Monterrey; Híbrido; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading software company in Mexico is looking for an Accounting Support Specialist to provide exceptional support to field consultants and external customers. This role entails acting as a liaison to resolve application issues, delivering application support, and participating in ongoing training. Ideal candidates have experience with ERP software and financial business processes. Competitive pay and benefits are offered, fostering a collaborative and inclusive workplace.

Servicios

Comprehensive health and wellness benefits

Mentorship and continuing education opportunities

Free LinkedIn Learning licenses

Education support programs

Inclusive workplace

Work-life balance policies

Global mobility support

Formación

• 2–3 years of customer service experience, preferably in a call center environment.
• 2–3 years of financial business flow knowledge including AR, AP, and GL.
• Detail-oriented with strong problem-solving abilities.

Responsabilidades

• Act as a liaison between end users and internal resources to resolve application issues.
• Provide exceptional application support independently and collaboratively.
• Attend ongoing training sessions to enhance technical and application knowledge.

Conocimientos

Customer service experience

ERP software experience

Financial business flow knowledge

Problem-solving abilities

Interpersonal skills

Herramientas

Epicor 9

Vantage

Vista

Descripción del empleo

The Accoutning Support Specialist is focused on providing exceptional support to field consultants and external customers via phone, email, and chat. This role bridges technical expertise and customer service to ensure user issues are resolved efficiently.

What you will be doing:

• Act as a liaison between end users and internal resources to resolve application issues.
• Provide exceptional application support independently and collaboratively within a team environment.
• Attend ongoing training sessions to enhance technical and application knowledge.
• Perform other related tasks as assigned.

What you will likely bring:

• 2–3 years of customer service experience, preferably in a call center environment.
• ERP software experience, with preference for Epicor 9, Vantage, or Vista.
• 2–3 years of financial business flow knowledge, including:
  • Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).
  • Inventory and Work In Process management.
  • Financial reporting and statements.
  • General Ledger account reconciliation.
  • Job costing and fixed assets.
  • Multi-company consolidations.

What could set you apart:

• Proven ability to troubleshoot and resolve financial concepts within software packages.
• Excellent interpersonal skills and technical product knowledge.
• Detail-oriented with strong problem-solving abilities.

#LI-JI1 #LI-HYBRID

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter

Antonio Ibarra Bustillos