Technical Account Manager, Payments Platform (Remote)

DEUNA; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A forward-thinking tech startup is seeking a Technical Account Manager to be the primary technical contact for merchants post-launch. You'll monitor technical health, manage incidents, and collaborate closely with Product and Engineering teams. This role requires 3+ years of experience in related fields, a strong understanding of payment ecosystems, and fluency in both Spanish and English. Join a dynamic, multicultural team while working remotely and be part of a transformative solution in the payments industry.

Servicios

Vacations and additional PTO

Remote work from anywhere

Economic support for health insurance, internet, and cell phone line

Stock options

Learning and development platform

Multidisciplinary, diverse, and dynamic team

Growth and career path

Formación

• 3+ years in Technical Account Management, Merchant Support, Solutions Engineering, or Technical Customer Success.
• Experience working with LatAm merchants is a must.
• Startup environment experience is a plus.

Responsabilidades

• Proactively monitor merchant technical health.
• Be the main technical contact for merchant questions after go-live.
• Collaborate closely with Product and Engineering to solve technical issues.

Conocimientos

Technical understanding of online payment ecosystems

Incident management experience

Experience in SQL or similar querying languages

Excellent communication skills

Strong organization and follow-up discipline

Fluent in Spanish and English

Descripción del empleo

A forward-thinking tech startup is seeking a Technical Account Manager to be the primary technical contact for merchants post-launch. You'll monitor technical health, manage incidents, and collaborate closely with Product and Engineering teams. This role requires 3+ years of experience in related fields, a strong understanding of payment ecosystems, and fluency in both Spanish and English. Join a dynamic, multicultural team while working remotely and be part of a transformative solution in the payments industry.