Team Leader, Appointments & Call Center - Mexico City

Ayvens; Ciudad de México; Presencial; MXN 734,000 - 1,102,000; Jornada completa

Descripción de la vacante

A global mobility solutions provider in Mexico City is seeking a Team Leader for Appointments. The ideal candidate should have knowledge in call center metrics, attention to suppliers, and verifiable customer service experience. Responsibilities include administrative staff control, compliance monitoring, and operational reporting. A Bachelor's degree and intermediate Excel skills are desirable, alongside effective communication and problem-solving abilities. Join us in our commitment to sustainability and innovation.

Formación

• Knowledge in call center metrics and attention to suppliers.
• Verifiable experience in customer service.
• Intermediate level in Excel required.

Responsabilidades

• Follow up and administrative control of staff in charge.
• Monitor and ensure compliance with indicators.
• Prepare operational reports.

Conocimientos

Problem solving

Service attitude

Effective communication

Intermediate English

Analysis of information focused on results

Educación

Bachelor's degree

Herramientas

Microsoft Office

Salesforce

Descripción del empleo

A global mobility solutions provider in Mexico City is seeking a Team Leader for Appointments. The ideal candidate should have knowledge in call center metrics, attention to suppliers, and verifiable customer service experience. Responsibilities include administrative staff control, compliance monitoring, and operational reporting. A Bachelor's degree and intermediate Excel skills are desirable, alongside effective communication and problem-solving abilities. Join us in our commitment to sustainability and innovation.