TBEA - Travel & Business Expense Analyst

Ford Motor Company; Naucalpan de Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global automotive leader is seeking an organized and customer-focused Email and Call Handling Specialist for its Travel and Business Expense Helpdesk in Naucalpan de Juárez, Mexico. The role involves handling communications related to the Corporate Credit Card Programme and requires strong verbal and written communication skills in English, Spanish, and Portuguese. Essential qualifications include proficiency in Microsoft Office, advanced Excel skills, and a graduate degree in Accounting or a related field. This position offers a chance to join a diverse and inclusive workforce.

Formación

• Graduate in Accounting or equivalent required.
• Excellent communication skills in English, Spanish, and Portuguese required.
• Experience in travel and business expense processes is critical.

Responsabilidades

• Manage and organize incoming requests related to travel business expenses.
• Coordinate with teams to resolve Corporate Card related issues.
• Draft email templates and prepare documentation for management review.

Conocimientos

Strong verbal and written communication in English, Spanish, and Portuguese

Proficiency in Microsoft Office and email management tools

Advanced Excel skills

Organizational skills

Ability to maintain confidentiality

Educación

Graduate in Accounting (or equivalent)

Herramientas

SAP Concur

Descripción del empleo

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves.What will you make today?

Seeking a highly organized and customer-focused Email and Call Handling Specialist to join our Travel & Business Expense Helpdesk. The role involves managing, sorting, and responding to all CRM Case, email, chat and call communications related to Corporate Credit Card Programme, TER submission via Concur, Travel and Business policy, and other travel and business expense matters. Also, this role will handle Corporate Credit Card Programme Administration responsibilities. The ideal candidate should possess strong verbal and written communication skills in English, Spanish & Portuguese, attention to details, and understanding of travel & business expense processes.

Requirements

• Graduate in Accounting (or equivalent)
• Excellent written and verbal communication skills in English, Spanish and Portuguese.
• Proficiency in Microsoft Office and email management tools.
• Proficiency in Excel Spreadsheets (Advanced level)
• Proven experience in email and call handling, and in travel and business expense processes.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in SAP Concur is desirable.

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

Responsibilities

CRM Case, Email, Call & Chat Handling

• Efficiently manage and organize incoming requests related to travel business expense including Corporate Credit Card Programme administration, TER submission via Concur, Travel and Business Expense Policy and miscellaneous travel and business expense queries.
• Coordinate with various teams to resolve Corporate Card / Concur / Policy related issues and ensure accurate tracking of issues and respond on time.
• Assist with drafting email templates and responses for common queries.
• Proficiency in preparing metrics and any other documentation for management review.

Manage corporate credit card programme responsibilities

• Initiate / Approve request in Citibank Portal for e.g.: - New Card Application approval etc.,
• Initiate requests for card maintenance activities through Citi portal e.g.: - credit limit increase, replacement / renewal card; PIN re-set etc.,
• Initiate offline request with Citibank for e.g.: - Credit balance refund; overnight delivery of credit card etc.,
• Develop good working relationship with Citibank.