System Analyst Team Leader

ThermoFisher Scientific; Tijuana; Presencial; MXN 1,379,000 - 1,748,000; Jornada completa

Descripción de la vacante

A leading healthcare solutions company in Tijuana is seeking an HRTS System Analyst Team Leader to provide internal customer support in HR systems like Workday HCM. The ideal candidate will have significant experience in HR technical support, strong leadership capabilities, and a collaborative problem-solving approach. This position emphasizes operational excellence and continuous improvement within HR Technology Services.

Formación

• At least 2 years of relevant experience with Workday HCM or HR System technical support required.
• 1-2 years of experience in leadership, mentoring, or team coordination preferred.
• Experience with data conversion, mass data loads, or EIB integrations is a plus.

Responsabilidades

• Provide end-user help and tackle problems with Workday HCM.
• Develop and implement effective technical solutions for business challenges.
• Assist with data conversion activities and mass data loads.
• Conduct in-depth research on system issues and recommend improvements.
• Own assigned audits, ensuring timely and accurate resolution.

Conocimientos

Leadership

Workday HCM expertise

Customer service

Problem-solving

Organizational skills

Communication

Analytical skills

Educación

Bachelor's degree in Computer Science, Information Technology, Health Informatics, Human Resources, or a related field

Herramientas

Microsoft Office Suite

Oracle Mosaic HCM

SFLMS

Descripción del empleo

Overview

The HRTS System Analyst Team Leader plays a key role within the HR Technology Services team, tasked with providing outstanding internal customer support in the HR domain while also guiding, mentoring, and nurturing a group of System Analysts. This position ensures seamless support for HR systems (Workday HCM, Oracle Mosaic, SFLMS) while also growing team efficiency, encouraging professional development, handling critical issues, and pinpointing opportunities for continuous improvement within the HR Technology Services domain.

Partner Concerns Management

Serve as the main contact for complex issues, guaranteeing timely resolution and clear communication with collaborators.

Support the team in resolving different partner concerns, guiding them to effective responses, identifying root causes and establishing actions to prevent future occurrences.

Operational Excellence and Continuous Improvement

• Identify and implement opportunities for process, system, and team efficiency improvements.
• Monitor team workload, ticket volume, and service quality to ensure consistent, high-level support delivery.
• Work closely with diverse teams to synchronize support activities with overall HR Technology Services objectives.

System Analyst Responsibilities

• Provide end-user help and tackle problems with Workday HCM via a tiered ticketing system.
• Develop and implement effective technical solutions to resolve business challenges.
• Assist with data conversion activities, including mass data loads (EIBs).
• Gather and analyze customer requirements to propose tailored solutions.
• Conduct in-depth research on system issues and recommend improvements.
• Own assigned audits, ensuring timely and accurate resolution.
• Document and update business processes, work instructions, and other technical resources.

Qualifications

Experience

• At least 2 years of relevant experience with Workday HCM or HR System technical support is required.
• At least 1–2 years of experience in a leadership, mentoring, or team coordination role is strongly preferred.
• Experience with data conversion, mass data loads, or EIB integrations is a plus.

Education

• Bachelor’s degree in Computer Science, Information Technology, Health Informatics, Human Resources, or a related field is preferred.

Technical Skills

• Proficiency in HR Technology platforms: Workday HCM, Oracle Mosaic HCM or SFLMS.
• Proficiency in Microsoft Office Suite.

Knowledge, Skills, and Abilities

• Proven leadership and people management skills, including the ability to inspire, empower, and develop others.
• Strong expertise in Workday HCM, with the ability to address, support, and guide others in resolving complex issues.
• Strong team-oriented mentality with a collaborative approach to problem-solving and exchanging insights.
• Exceptional customer service skills, with the ability to communicate complex technical issues clearly.
• Excellent organizational and time management skills, with the ability to balance leadership responsibilities and hands‑on support.
• Acute attention to detail and accountability for the work done by the team.
• Strong communication skills, both written and verbal, with the ability to engage effectively across all levels of the organization.
• Analytical and problem‑solving abilities, with a focus on creative and scalable solutions.
• Ability to adapt quickly to new systems, processes, and technologies in a fast‑paced environment.