Survey Qa Associate

Sermo; Puebla de Zaragoza; Presencial; MXN 359,000 - 540,000; Jornada completa

Descripción de la vacante

A global healthcare technology firm in Puebla is seeking a Survey QA team member to ensure the quality of online surveys. This role requires reviewing client questionnaires, testing online surveys, and checking gathered data quality. The ideal candidate is a detail-oriented individual with a university degree and fluent in English. Collaboration with project management and programming teams to resolve quality issues will be key to success in this position, making a significant impact in healthcare outcomes.

Formación

• Bachelor's degree or higher in a relevant field.
• Fluent in English with strong communication skills.
• Excellent problem-solving and analytical skills.

Responsabilidades

• Ensure online survey compliance with client questionnaires.
• Recommend changes to questionnaires and programmed links.
• Test programmed surveys both manually and using tools.

Conocimientos

Fluent in English

Attention to detail

Problem solving

Analytical skills

Effective communication

Statistical ability

Multitasking

Knowledge of new technologies

Microsoft Excel proficiency

Educación

University degree (bachelor or higher)

Descripción del empleo

400+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us!

What we're about

• Community: with 20+ years of tradition and innovation, our team has built the world's largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we're growing every day.
• Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.
• Collaboration: making an impact in healthcare is serious work, but that doesn't mean we can't have a good time while we're at it. We laugh together, we don't take ourselves too seriously, and we're always trying to make our customers crack a smile.

What we're looking for

Sermo is looking for a Survey QA team, responsible for the quality of online surveys. Reviewing clients questionnaires, testing programmed online surveys, checking gathered data quality - here is a shortlist of QA daily tasks. You will constantly be in touch with both programming and project management teams while working on various quality-related tasks of your projects.

Responsibilities

• Ensuring online survey link compliance with client's Questionnaires;
• Recommending changes to Questionnaires and programmed links;
• Testing programmed surveys functioning with special tools and manually;
• Registering and checking survey link programming errors and changes;
• Checking quality of gathered data with special tools and manually;
• Investigating and solving data quality issues;
• Complying with internal workflow procedures.

Requirements

• University degree (bachelor or higher);
• Fluent in English, both written and oral;
• Good planning skills with solid attention to details;
• Excellent problem solving and analytical skills;
• Effective communication skills;
• Good statistical and numeral ability;
• Multitasking, ability to work well under pressure;
• Willingness to acquire knowledge on new technologies to solve quality problems.
• Comfortable with Microsoft Excel.

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