Support Engineer

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An audio storytelling company in Veracruz is seeking a Support Engineer to join their team. You will provide technical support, mentor other engineers, and document procedures while working closely with development teams. The ideal candidate will have experience in Java programming and Linux OS, along with strong problem-solving and communication skills. This role offers a hybrid work environment, balancing office and remote work, creating unique opportunities in a dynamic atmosphere.

Formación

• 2+ years of industry experience in programming and/or technical support roles.
• Experience troubleshooting and debugging technical systems.
• Demonstrated ability to manage standard operating procedures.

Responsabilidades

• Provide support activities for services and work with development teams.
• Operate with guidance and drive issues to resolution.
• Mentor other Support Engineers and assist with onboarding.

Conocimientos

Java Programming

Linux Operating System

Customer Service Skills

Problem-Solving Skills

Communication Skills

Descripción del empleo

Experience

• 2+ years industry experience in programming and/or technical support roles
• Experience troubleshooting and debugging technical systems

At Audible, we believe stories have the power to transform lives.

It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.

We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.

Imagine your future with us.

ABOUT THIS ROLE

Audible is looking for a dynamic and motivated Support Engineer to join a growing team.

If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you.

As a member of our team you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture.

This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.

Responsibilities

• Provide support activities for these services and regularly work with development teams to establish and improve service support
• Operate with guidance from management and aggressively drive issues to resolution
• Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
• Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
• Regularly contribute to the creation and improvement of all support documentation
• Perform code builds and deployments communicating status regularly before, during, and after each deployment
• Create and interpret metrics that measure support success and service performance
• Help develop and refine operational policies and procedures used by teams and internal customers
• Participate fully and constructively in the planning of team's work
• Have the ability to write simple and efficient tools to improve operational efficiency
• Learn to contribute to design and development of support tools using software engineering best practices
• Mentor other Support Engineers and are involved with interviewing and onboarding new team members

Qualifications

• Java Programming and Linux Operating System experience
• Demonstrated success as an individual contributor, managing standard operating procedures and internal processes
• Superior team skills in dealing with users at all levels in a team environment
• Exceptional communication, documentation and presentation skills for technical and business audiences

ABOUT AUDIBLE

Audible is the leading producer and provider of audio storytelling.

We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.

Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home).

For more information, please visit adbl.co / hybrid.