Supervisor - Reservation Sales

United Airlines Inc.; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading airline company is seeking a Customer Contact Center team leader in Xico, Mexico. The role involves managing performance, mentoring, and developing strategies to meet call center objectives. Candidates must be bilingual in English and Spanish, possess a bachelor's degree, and have leadership experience. This position does not offer sponsorship for employment visas and requires flexibility in working shifts. Join a passionate team dedicated to enhancing customer experiences every day.

Servicios

Competitive benefits package

Employee-run Business Resource Groups

Travel privileges

Formación

• Experience in leading a team.
• Legally authorized to work in Mexico without sponsorship.
• Flexible to work any shift.

Responsabilidades

• Lead and manage front-line employees for call center objectives.
• Provide mentoring, training, and performance feedback.
• Develop strategies aligned with corporate goals.
• Maintain a collaborative working environment.

Conocimientos

Excellent written, verbal, and interpersonal skills

Organizational and decision-making skills

Leadership and team management

Bilingual (English and Spanish)

PC literacy (MS Word and Excel)

Educación

Bachelor's degree or equivalent work experience

Descripción del empleo

There's never been a more exciting time to join United Airlines.

We're on a path towards becoming the best airline in the history of aviation.

Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.

It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.

And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline.

Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled.

From employee-run "Business Resource Group" communities to world-class benefits and privileges like space available travel, United is truly a one-of-a-kind place to work.

Are you ready to travel the world?

Caring is one of United's most important principles.

And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more!

Are you a people person?

Do you get fulfillment from helping others?

Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Key Responsibilities

• Lead and manage the performance of front-line employees handling reservations, Mileage Plus inquiries, or Customer relations to achieve key call center performance objectives.
• Lead performance objectives through call monitoring, mentoring, training, recognition, and appropriate performance improvement measures.
• Develop and implement plan strategies that support our corporate and division goals.
• Coordinate company and division policies and performs administrative / operational duties as required to job functions.
• Provide access to performance and relentlessly seeks opportunities to get results.
• Lead the morale of their team.
• Full understanding of divisions key performance measures and their business implications.
• Provide a collaborative working environment and employee engagement.

This position is offered on local terms and conditions.

Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

What's needed to succeed (Minimum Qualifications)

• Bachelor's degree or equivalent work experience.
• Experience in leading a team.
• Excellent written, verbal, and interpersonal skills.
• Proven organizational and decision-making skills.
• PC literate, experience with MS Word and Excel.
• Flexible to work any shift.
• Attendance is required at work location.
• Legally authorized to work in Mexico for any employer without sponsorship.
• Hold a valid US Visa to attend trainings and meetings.
• Proficient in English and Spanish (written and spoken).

What will help you propel from the pack (Preferred Qualifications)

• 1-3 years contact center experience.
• Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT