Student Success & Engagement Manager (Remote)

ELVTR; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An innovative online education platform is looking for a Student Care Manager to enhance student satisfaction and engagement. This full-time remote position allows you to directly support students and ensure a positive learning experience. Ideally, candidates will have a Bachelor's degree in Business or Communication, with excellent English skills and proficiency in tools like Asana, HubSpot, and Zoom. Benefits include competitive salary, remote work flexibility, and opportunities for professional growth.

Servicios

Competitive salary and bonuses

Gym membership reimbursement

Mental health benefits

Generous vacation allowance

Free access to courses

Flexible remote work schedule

Collaborative work environment

Formación

• Bachelor’s degree in Business, Communication, or related field preferred.
• Demonstrated ability to engage intellectually with students.
• Excellent written and verbal English communication skills crucial.
• Broad understanding of online business technologies required.
• Confident online presence for hosting student meetings essential.
• Effective time management skills suitable for a fast-paced environment.

Responsabilidades

• Engage directly with students through phone, email, and chats.
• Encourage student-to-student communication and maintain support.
• Ensure clear communication between students and instructors.
• Provide real-time support during live classes.
• Address and resolve student concerns and technical issues promptly.

Conocimientos

Excellent English communication

Tech Troubleshooting

Community Building

Problem-Solving

Educación

Bachelor’s degree in Business or Communication

Herramientas

Asana

HubSpot

Google Sheets

Zoom

Descripción del empleo

An innovative online education platform is looking for a Student Care Manager to enhance student satisfaction and engagement. This full-time remote position allows you to directly support students and ensure a positive learning experience. Ideally, candidates will have a Bachelor's degree in Business or Communication, with excellent English skills and proficiency in tools like Asana, HubSpot, and Zoom. Benefits include competitive salary, remote work flexibility, and opportunities for professional growth.