Strategic Workforce Lead, Trust & Safety (Remote)

DoorDash; México; A distancia; MXN 60,000 - 80,000; Jornada completa

Descripción de la vacante

A leading food delivery service is seeking a Manager of Workforce Strategy for Trust & Safety to manage staffing and performance metrics for its operations. The ideal candidate has over 5 years of experience in workforce management, demonstrating strong analytical and leadership skills. This role offers the opportunity to influence strategic improvements and ensure the efficiency of customer support operations.

Formación

• 5+ years in workforce management or support operations or management consulting.
• Experience in fast-paced, ambiguous environments.
• Proven track record of driving performance improvements.

Responsabilidades

• Own end-to-end performance of WFM support operations.
• Manage in-house and BPO planners and schedulers.
• Drive performance against KPIs.

Conocimientos

Workforce management

Analytical skills

Problem-solving

Communication

Collaboration

Herramientas

SQL

Excel

Tableau

Descripción del empleo

A leading food delivery service is seeking a Manager of Workforce Strategy for Trust & Safety to manage staffing and performance metrics for its operations. The ideal candidate has over 5 years of experience in workforce management, demonstrating strong analytical and leadership skills. This role offers the opportunity to influence strategic improvements and ensure the efficiency of customer support operations.