Stakeholder Experience Lead

Thomson Reuters; Xico; Híbrido; MXN 1,257,000 - 1,617,000; Jornada completa

Descripción de la vacante

A leading global information provider is seeking a Stakeholder Experience Lead who will be responsible for developing and executing strategies to enhance stakeholder experiences within the Data & Analytics team. The ideal candidate will have a background in customer experience with at least 5 years of relevant experience, knowledge of UX design tools, and strong communication skills. This role offers a hybrid work model and significant opportunities for career development and personal growth.

Servicios

Flexible hybrid working environment

Comprehensive benefit plans

Career development opportunities

Work-life balance policies

Formación

• Minimum of 5 years in customer experience or related field.
• Hands-on experience with UX design tools and collaboration platforms.
• Exceptional written and verbal communication skills.

Responsabilidades

• Develop and execute stakeholder experience strategies.
• Own and optimize digital presence for D&A.
• Oversee UX design for tools and interfaces.
• Participate in stakeholder relationship management.
• Lead change management initiatives for new experiences.

Conocimientos

Customer experience

UX design tools

Data analytics

Communication skills

Relationship building

Proactive approach

Educación

Bachelor's degree in business, Design, User Experience, or Communications

Herramientas

Web content management systems

Survey and feedback tools

Descripción del empleo

Location

Mexico City, Mexico

Category: Technology Careers

Job Id: JREQ

Job Type: Full time

Hybrid

Are you passionate about the chance to bring your experience to a world‑class company that is market‑leading or both content and technology?

If yes, we're looking for you.

Join our team!

This role will be responsible for the stakeholder journey for engaging with Data & Analytics teams, including the digital presence.

You will be part of the Data & Analytics organization, whose strategic goal is to create a world‑class Data & Analytics company by building, embedding, and maturing a data‑driven culture across Thomson Reuters.

About the Role

In this opportunity as a Stakeholder Experience Lead

• Stakeholder Experience Strategy: Develop and execute a comprehensive stakeholder experience strategy for D&A, create and maintain journey maps for different stakeholder personas, identify pain points and opportunities for improvement in stakeholder interactions, and design and implement experience measurement frameworks.
• Digital Asset Management: Own and optimize D&A's digital presence (intranet, collaboration sites, knowledge base), develop the content strategy and governance for digital platforms, ensure consistent branding and messaging across all digital touchpoints, implement analytics to track engagement and effectiveness of digital assets, and lead the development of self‑service capabilities.
• User Experience (UX) Leadership: Oversee UX design for D&A tools and interfaces, establish UX standards and guidelines and collaborate with technical teams to implement UX improvements.
• Relationship Management: Participate in stakeholder relationship management, create engagement models for different stakeholder segments, foster strategic partnerships across business units, and lead stakeholder education and adoption initiatives. Gather regular feedback on team performance and stakeholder satisfaction.
• Change Management & Communications: Lead change management initiatives for new experiences and services, develop and execute communication plans, create training and enablement materials, and monitor and measure adoption of new experiences.

About You

You're a fit for the role of Stakeholder Experience Lead if your background includes:

• Minimum of 5 years of relevant experience in customer experience, customer journey mapping, service design, or related field.
• Hands‑on experience working with UX design tools, knowledge of web content management systems and collaboration platforms, and experience with survey and feedback tools.
• Strong understanding of data and analytics and related technologies preferred.
• Technical Skills: Knowledge of web content management platforms, measurement and tracking tools, and collaboration platforms.
• Exceptional Communication: Possess strong written, verbal, and presentation skills with the ability to effectively convey complex concepts to both technical and non‑technical audiences.
• Proactive & Consultative Approach: Demonstrate initiative and a natural curiosity to understand business challenges, proactively seeking opportunities to leverage data for strategic advantage.
• Relationship Building & Influence: Excel at building rapport, fostering trust, and influencing stakeholders at various levels to champion data‑driven decision making.
• Bachelor's degree in business, Design, User Experience, Communications, or related field.
• Relevant certifications in user / customer experience are a plus.

LI-AZ5

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, awa