Sr. Technical Account Manager - Scibids

DoubleVerify; Ciudad de México; Presencial; USD 80,000 - 110,000; Jornada completa

Descripción de la vacante

A leading software platform in digital media measurement seeks a Senior Technical Account Manager to enhance client campaigns through collaboration and analytics. This role involves managing campaigns, building client relationships, and working closely with internal teams to ensure client success. Ideal candidates have experience in programmatic trading and excellent communication skills.

Formación

• 3-5 years of experience in digital advertising.
• Experience with at least two DSPs like DV360 or The Trade Desk.
• Able to manage multiple projects with strong attention to detail.

Responsabilidades

• Manage pilot and BAU campaigns, monitor performance.
• Serve as main contact for clients, provide support, and maintain satisfaction.
• Lead performance reviews and analyze metrics for strategic insights.

Conocimientos

Programmatic trading

Analytics

Customer success

Strong communication skills

Detail-oriented

Project management

Fluency in English

Portuguese proficiency

Descripción del empleo

Who we are

DoubleVerify is a leading software platform for digital media measurement, data, and analytics. DV’s mission is to provide transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers, and digital ad platforms. Our technology offers advertisers consistent, unbiased data to optimize their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies maximize their media spend through innovative solutions across the digital advertising ecosystem. Learn more at www.doubleverify.com.

As a Senior Technical Account Manager at DV, you will serve as the primary post-sale contact for Scibids clients, overseeing pilot and BAU campaign execution, ensuring excellent client experience, strong results, and growth opportunities.

You will collaborate with Sales and Presales teams to deliver a seamless customer journey and represent the client’s voice within Scibids.

What You'll Do

Your responsibilities will include:

Campaign Management

• Manage Pilot campaigns during testing and BAU campaigns after scaling, leveraging Scibids AI technology.
• Monitor and troubleshoot campaign setup and performance within DSPs to ensure effectiveness.

Client Communication & Relationship Building

• Serve as the main contact for assigned clients, providing support and maintaining satisfaction.
• Communicate regularly to address questions, provide campaign insights, and share performance recommendations.

Internal Collaboration

• Work closely with Pre-Sales on onboarding new clients and optimizing campaign setups.
• Coordinate with the Scibids solutions team to troubleshoot and resolve issues.
• Liaise with internal teams such as Sales and Client Partners.

Reporting & Analysis

• Lead performance review sessions, campaign wrap-ups, and reporting to demonstrate ROI and strategic value.
• Analyze key metrics and suggest optimizations and new strategies based on results.

Upselling & Growth

• Develop strategies to grow existing accounts and acquire new clients.
• Scale successful pilots into BAU, identify expansion opportunities, and promote new features.

Who You Are

• 3-5 years of experience in programmatic trading, analytics, or customer success in digital advertising.
• Experience with at least two DSPs such as DV360, The Trade Desk, Xandr, Amazon, or Yahoo; knowledge of Meta & Google Ads is a plus.
• Fluent in English; Portuguese proficiency is a bonus.
• Strong communication skills, detail-oriented, able to manage multiple projects.
• Energetic, proactive, and ambitious to grow within the team.