Sr. Ops & Value Stream Manager, Amzl

Amazon; Monterrey; Presencial; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A global customer-centric company in Monterrey, Nuevo León is seeking an Operations and Value Stream Manager. This role focuses on driving operational metrics, enhancing end-to-end delivery efficiency, and ensuring customer satisfaction across various locations. The ideal candidate has a Bachelor's degree, 6+ years of experience in management, and the ability to work flexible shifts, including nights and weekends. Join a dynamic team dedicated to operational excellence and customer service at its finest.

Formación

• 6+ years of general experience.
• Solid understanding of last mile operations.
• 5+ years as a people manager.
• 3+ years of performance metrics, process improvement experience (preferred).

Responsabilidades

• Enhance efficiency and improve customer experience.
• Drive and improve operational goals for delivery.
• Communicate vision and present operational metrics.
• Create and implement a talent plan.

Conocimientos

Driving operational goals

Problem-solving skills

Talent management

Understanding customer needs

Fluency in English

Educación

Bachelor's degree

Master's Degree (preferred)

Herramientas

Lean / Six Sigma Certification (preferred)

Descripción del empleo

DESCRIPTION

Job summary

About Amazon

At Amazon, we're working to be the most customer-centric company on earth.

To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations

Operations is at the heart of Amazon business.

We are known for our speed, accuracy and exceptional service.

Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.

In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises.

Our scale is expansive and our presence is growing.

Our goal is simple :

to offer the world's greatest selection of products and services with the world's best customer experience.

We are seeking an Operations and Value Stream Manager to help achieve this mission.

This position will work together with interconnected facilities to ensure efficient package handling and last-mile delivery services across the designated territory.

Key job responsibilities

Your responsibilities :

• Focus on driving and improving end-to-end flow value to enhance efficiency, reduce waste, and improve Customer Experience.
• Driving operational goals and metrics for your Delivery Station.

Communicating the vision to your team

• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering

Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

AmazonMexico

This role requires to move across different locations under it´s scope of responsibility.

Initially, the role requires to work at nights and flexible shifts to fully understand the E2E operation cycle, after that is expected to have a flexible shift.

A day in the life

This manager will be responsible for key metrics include, but are not limited to : Safety Metrics, On-The-Road Metrics, Under the Roof and Cost Metrics including Optimization process.

About the team

Responsible for goals in an area where the strategy may not yet be defined.

Establishes workflows, SLAs, and operational excellence mechanisms at the site.

Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies.

Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions.

Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses).

Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• 6+ years of general experience
• Solid understanding / background from Last mile operations
• English Fluency
• 5+ Years as people manager

PREFERRED QUALIFICATIONS

• 3+ years of performance metrics, process improvement or lean techniques experience
• Master Degree
• Lean / Six Sigma Certification