Sr Learning Administrator

Gp Strategies Corporation; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading training services provider in Veracruz is seeking a dedicated professional to oversee the administration and coordination of training events. The role involves establishing customer relationships, managing schedules, and ensuring all training activities run smoothly. Ideal candidates will demonstrate excellent organizational skills, attention to detail, and the ability to liaise effectively with both clients and vendors. This position offers the opportunity to work across various contracts and provide value-added services for continuous improvement.

Formación

• Strong communication and interpersonal skills to manage customer relationships.
• Excellent organizational skills and attention to detail for scheduling tasks.
• Ability to work collaboratively with different teams and clients.

Responsabilidades

• Administer and coordinate training events, ensuring customer satisfaction.
• Monitor course registrations and manage materials logistics.
• Liaise with vendors and manage participant accommodations.

Descripción del empleo

Summary : Responsible on a day‑to‑day basis for the administration and coordination of scheduled training events remotely or on customer sites, working across different contracts and supporting different clients, as a GP Strategies shared service.

Responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction.

Essential Duties and Responsibilities

• Support the annual scheduling process on contracts, where applicable.
• Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.
• Set up courses using appropriate Learning Management System and database, in line with standard operating procedures.
• Order class materials internally or via a nominated third party supplier and ensure all materials arrive at the venue in a timely manner and are stored securely.
• Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.
• Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT / Technical set ups.
• Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
• Distribution and collation of learner course materials and issuing joining instructions to participants.
• Book accommodation for facilitators and participants, if required.
• To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.
• In the event of written reported issues, ensure that resolution occurs quickly by escalating accordingly.
• Provide consolidated summary data, in a graphical or system generated format, following the completion of each course.
• Support the distribution, collection and reporting of Evaluation data, enabling monthly forecasting and invoicing.
• Where possible provide value added services as appropriate for continuous improvement.
• To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
• To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.