Sr. Desktop Manager

Walter P Moore; Xico; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An international engineering firm seeks a self-motivated IT professional to manage desktop support in a remote setup. Responsibilities include managing software distribution, providing support for Help Desk Analysts, and training end-users. Ideal candidates will have a bachelor's degree in a related field, fluency in both Spanish and English, and a minimum of 5 years' experience in a WAN environment. This role includes occasional travel to offices in the US and Panama.

Formación

• Minimum of 5 years relevant experience or related degree.
• Must have experience working in WAN environment.
• Mastery knowledge of Microsoft operating systems.

Responsabilidades

• Manage all facets of desktop management including software distribution.
• Train end-users and provide support for Help Desk Analysts.
• Provide reports to management on Help Desk activity.

Conocimientos

Customer service skills

Communication skills

Problem-solving skills

Team collaboration

Fluent in Spanish and English

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Microsoft operating systems (Windows 10+)

Azure

Intune Endpoint Manager

Descripción del empleo

Responsibilities

Must be self-motivated and able to perform in an unsupervised environment and work remotely with a team of IT professionals.

Responsibilities include but are not limited to:

• This position plays a role in all facets of desktop management, including software distribution, security, and asset management.
• Prioritization of issues
• Manage projects throughout their lifecycle
• Provide reports to management on Help Desk activity
• Train end-users and provide support for Help Desk Analysts
• Occasional travel to other offices including US and Panama

Qualifications

Required Qualifications

• Minimum of 5 years relevant experience or related degree
• Must have experience working in WAN environment, providing end-user support, installation, and repair of hardware and software.
• Superior customer service, communication, and interpersonal skills - fluent written / spoken Spanish / English
• Mastery knowledge of Microsoft operating systems (Windows 10+)
• Advanced knowledge of data networking, LAN, and WAN concepts
• Intermediate knowledge of systems security and account provisioningProven analytical and problem-solving skills
• Highly self-motivated and directed
• Experience working in a team-oriented, collaborative environment

Preferred Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, or related degree
• Experience with Azure
• Experience with Intune Endpoint Manager
• Knowledge of software packaging and deployment

Overview

Walter P Moore is an international company of engineers, architects, innovators, and creative people who solve some of the world's most complex structural and infrastructure challenges.

Providing structural, diagnostics, civil, traffic, parking, transportation, enclosure, WPM technology and construction engineering services, we design solutions that are cost and resource-efficient, forward-thinking, and help support and shape communities worldwide.

Founded

Founded in Houston, Texas, our 800+ professionals work across 24 U.S. offices and 7 international locations.