Specialist Customer Service Support temporal 9 meses

Henkel; Huixquilucan de Degollado; Híbrido; MXN 20,000 - 30,000; Jornada completa

Descripción de la vacante

A leading global company in Huixquilucan de Degollado is seeking a Specialist Customer Service for their Shared Services Center. The role involves managing incoming and outgoing orders, ensuring compliance with delivery times, and providing administrative support across various processes. Ideal candidates will have strong customer service skills, advanced English, and intermediate Excel proficiency. Attractive perks include a hybrid work model and diverse growth opportunities.

Servicios

Flexible work scheme with flexible hours

Hybrid work model

Global wellbeing standards

Gender-neutral parental leave

Employee Share Plan

Flexible Benefits

Savings fund

Friday early finish

Formación

• Proven experience in a customer service role.
• Ability to meet tight deadlines.
• Strong communication and management skills.

Responsabilidades

• Follow up rigorously on incoming and outgoing orders.
• Ensure compliance with delivery times and manage credit notes.
• Provide administrative support within various processes.
• Track purchase orders effectively.

Conocimientos

Customer service

Meeting deadlines

Sense of urgency

Cooperation

Advanced English

Intermediate Excel

Descripción del empleo

About this Position

The Specialist Customer Service will join our administrative department in the Shared Services Center (GBS). The candidate will be responsible for rigorously and promptly following up on Henkel's incoming and outgoing orders, ensuring strict compliance with delivery times and accurate management of credit notes.

What you' ll do

• Works on tasks as defined by process / departments (OE, CN, WP, Pricing or Reporting).
• Provides administrative support for the process.
• Executes daily operations, supports business and functions with relevant process / technical expertise.
• Tracking purchase orders within the company.

What makes you a good fit

• Customer service.
• Meeting deadlines.
• Sense of urgency and cooperation.
• English advanced.
• Excel intermediate.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniquenessCOMPANYwill combine these strengths into a powerful resource. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.