Service Delivery Manager. Telecommunications

Trinetix; Puebla de Zaragoza; Presencial; MXN 80,000 - 100,000; Jornada completa

Descripción de la vacante

A dynamic tech service provider is seeking an experienced Service Delivery Manager to oversee end-to-end delivery of customer orders in the telecommunications sector. The role involves working with internal teams and suppliers, managing project timelines, and ensuring client satisfaction. Ideal candidates will have over 5 years of experience in service delivery, strong knowledge of DWDM and networking technologies, and fluency in English, with German being a plus. The company offers a collaborative and innovative environment for professional growth.

Servicios

Professional growth opportunities

Supportive work culture

Engagement in high-impact projects

Formación

• 5+ years of experience in Service Delivery within the telecommunications industry.
• Proven background in DWDM and Infrastructure projects.
• Strong understanding of Ethernet, IP, Fibre, and Colocation technologies.

Responsabilidades

• Manage end-to-end delivery of customer orders.
• Coordinate with internal teams and suppliers.
• Provide regular status updates to customers.

Conocimientos

Project management

Organizational skills

Client satisfaction

Problem-solving

Fluent English

Fluent German

Descripción del empleo

Position Overview

Trinetix is seeking an experienced Service Delivery Manager to join the Service Delivery & Network Procurement unit within the telecom domain.

Key Responsibilities

• Manage end-to-end delivery of customer orders, ensuring fulfillment, quality, and on-time readiness.
• Coordinate with internal teams, field engineers, and third-party suppliers throughout the delivery lifecycle.
• Provide regular status updates to customers, addressing deviations or escalations proactively.
• Oversee the accurate registration of service components in internal support systems.
• Lead testing, troubleshooting, and service activation in collaboration with technical teams.
• Manage procurement and ordering of local tails, cross connects, and CPE equipment.
• Escalate issues impacting the Ready for Service (RFS) date and drive resolution.
• Conduct Early Life Support (ELS) for newly delivered services.
• Support Sales and Solution Engineers during customer meetings regarding delivery timelines and requirements.
• Participate in process improvement initiatives, recommending enhancements to systems and workflows.

Requirements

• 5+ years of experience in Service Delivery within the telecommunications industry.
• Proven background in DWDM and Infrastructure projects (fiber, colocation).
• Strong understanding of Ethernet, IP, Fibre, and Colocation technologies.
• Experience in network build, design, and delivery processes.
• Previous exposure to field engineering (installation, commissioning, troubleshooting).
• Proficiency in Ethernet & IP Services (Layer 2, DIA, Cloud).
• Knowledge of DWDM equipment (e.g., Infinera DNA, Ciena OneControl, Site Manager) is highly advantageous.
• Fluent English (written and spoken)
• Fluent German or additional languages is a plus

Skills & Attributes

• Strong project management and organizational skills.
• Excellent communication and documentation abilities.
• Passion for client satisfaction and service excellence.
• High level of initiative, accountability, and problem‑solving under pressure.
• Cross‑cultural awareness and ability to work across regions and teams.
• Comfortable working independently and collaboratively.

Nice‑to‑Haves

• Field engineering experience (equipment installation, circuit turn‑up, patching).
• Familiarity with project management tools and reporting systems.
• Certifications or training in DWDM equipment or telecom systems.

Why Join Us

• Be part of a high‑performing international delivery team.
• Engage in complex, high‑impact infrastructure projects.
• Opportunities for professional growth and cross‑functional collaboration.
• Inclusive, supportive culture that values expertise and innovation.

About Us

Established in Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina.

We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people‑first culture, and a commitment to responsible growth.

We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.