Senior Value Stream & Operations Lead

Amazon; Monterrey; Presencial; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A global customer-centric company in Monterrey, Nuevo León is seeking an Operations and Value Stream Manager. This role focuses on driving operational metrics, enhancing end-to-end delivery efficiency, and ensuring customer satisfaction across various locations. The ideal candidate has a Bachelor's degree, 6+ years of experience in management, and the ability to work flexible shifts, including nights and weekends. Join a dynamic team dedicated to operational excellence and customer service at its finest.

Formación

• 6+ years of general experience.
• Solid understanding of last mile operations.
• 5+ years as a people manager.
• 3+ years of performance metrics, process improvement experience (preferred).

Responsabilidades

• Enhance efficiency and improve customer experience.
• Drive and improve operational goals for delivery.
• Communicate vision and present operational metrics.
• Create and implement a talent plan.

Conocimientos

Driving operational goals

Problem-solving skills

Talent management

Understanding customer needs

Fluency in English

Educación

Bachelor's degree

Master's Degree (preferred)

Herramientas

Lean / Six Sigma Certification (preferred)

Descripción del empleo

A global customer-centric company in Monterrey, Nuevo León is seeking an Operations and Value Stream Manager. This role focuses on driving operational metrics, enhancing end-to-end delivery efficiency, and ensuring customer satisfaction across various locations. The ideal candidate has a Bachelor's degree, 6+ years of experience in management, and the ability to work flexible shifts, including nights and weekends. Join a dynamic team dedicated to operational excellence and customer service at its finest.