Senior Technical Support Engineer - Tier 2 & Partner Remote

JumpCloud; México; A distancia; MXN 1,099,000 - 1,466,000; Jornada completa

Descripción de la vacante

A leading technology firm is looking for a Technical Support Engineer - Tier 2 to provide high-quality support to their largest partners and customers. This remote role based in Mexico requires a minimum of 5 years in a technical, customer-facing position and a strong understanding of various operating systems. Successful candidates will excel in communication and problem-solving, and will help mentor junior engineers in a fast-paced environment. Join an innovative team dedicated to simplifying IT management.

Formación

• Minimum of 5 years of experience in a technical, customer-facing position.
• Minimum of 1 year experience with mission critical customer issues.
• Excellent communication and problem-solving skills.

Responsabilidades

• Resolve complex technical issues through various support channels.
• Provide dedicated support to strategic partners.
• Mentor Tier 1 Technical Support Engineers.

Conocimientos

Technical support

Interpersonal communication

Problem solving

Understanding of Windows platform

Linux support

Knowledge of directory services

Knowledge of macOS platform

Networking and Authentication

Descripción del empleo

A leading technology firm is looking for a Technical Support Engineer - Tier 2 to provide high-quality support to their largest partners and customers. This remote role based in Mexico requires a minimum of 5 years in a technical, customer-facing position and a strong understanding of various operating systems. Successful candidates will excel in communication and problem-solving, and will help mentor junior engineers in a fast-paced environment. Join an innovative team dedicated to simplifying IT management.