Senior Software Engineer (LATAM - Mexico)

Limelight Health; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading technology company based in Mexico is seeking a full-stack engineer to design and develop scalable features. Ideal candidates will have over 5 years of engineering experience and a customer-centric approach. Responsibilities include providing mentorship, collaborating with cross-functional teams, and participating in the full project lifecycle. Join a company that fosters a flexible and inclusive remote work culture with competitive salaries and comprehensive benefits.

Servicios

Competitive salaries

Generous paid time off

Home office stipends

Professional growth opportunities

Formación

• 5+ years of experience in full-stack engineering with some leadership experience.
• Strong teamwork skills and communication abilities.
• Competency in data structures, algorithms, and software design.

Responsabilidades

• Design and code innovative, scalable features.
• Provide technical guidance and mentorship.
• Participate in all aspects of the project lifecycle.

Conocimientos

Full-stack engineering

Teamwork

Customer-centric product focus

Data structures and algorithms

Technical acumen with React, Node, Typescript, Go

Herramientas

Docker

Kubernetes

AWS

Kafka

Postgres

ElasticSearch

Twilio

Descripción del empleo

About Gladly:

Gladly, the customer-centered, AI-powered customer support platform is built around people, not tickets. Unlike traditional ticket-based customer support solutions, our software helps brands deliver radically personal service at scale by integrating every channel—voice, email, SMS, chat, social messaging, and self-service—into a single, lifelong conversation stream. Companies like Allbirds, Bombas, Crate & Barrel, and Warby Parker use Gladly to create exceptional customer experiences, transforming everyday customer interactions into lasting connections.

Gladly is a fully distributed company that embraces remote work and believes in flexibility, innovation, and inclusivity. We foster a collaborative, inclusive culture that prioritizes growth, DEIB, and meaningful connections. At Gladly, people are at the heart of everything we do.

What You’ll Do

• Code! You’ll design and code innovative, scalable, and fault-tolerant features
• Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
• Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams.
• Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role).

What You Bring To Engineering Team

• 5+ years of full-stack engineering experience, with some leadership or mentorship experience.
• Strong teamwork skills; you love participating with high-performing teams of engineers.
• Customer-centricity and product focus. You look at everything you create through the lens of how it improves things for the end-customer. You are comfortable communicating how various technical approaches might impact product behavior (and vice versa).
• Competency with data structures, algorithms, software design, and cloud architectures.
• Willingness to work across the development stack. You should be able to work on the front-end, backend and platform with varying degrees of proficiency.
• Technical acumen. Our product is built on a lot of incredible technologies like React, Node, Typescript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio. You know a thing or two about some of these, and you’re confident you can work with them comfortably after some on-boarding and a bit of practice.

Why Join Gladly?

At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoy:

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive

At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.