Senior Service Delivery Consultant

Simcorp; Xico; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global fintech provider is seeking a Senior Service Delivery Consultant in Mexico City. The role involves supporting client installations of the SimCorp Data Management Solution, resolving complex issues, and enhancing client satisfaction through technical expertise. Ideal candidates will have experience operating applications in the financial sector, strong analytical skills, and effective communication abilities. The position offers a flexible hybrid working model and opportunities for professional development, contributing to a positive work-life balance.

Servicios

Attractive salary

Bonus scheme

Flexible working hours

Hybrid workplace model

Professional development opportunities

Formación

• Experience in a larger IT department or application support on L2 or L3 levels is preferred.

Responsabilidades

• Be a point of contact for client installation of SimCorp Data Management Solution.
• Investigate and resolve issues requiring product domain knowledge.
• Support implementing projects to improve existing client installations.

Conocimientos

Experience with operating standard applications in the financial sector

PL/SQL scripting, XML/XSL, JSON/YAML, PowerShell scripting

Fluency in English

Advanced analytical skills

Communication and presentation skills

Motivated nature

Knowledge of Cloud operations (AWS, Azure)

Basic business understanding of Financial Data Management

Educación

Education in Computer Science, Mathematics, Physics, Business Administration

Descripción del empleo

Senior Service Delivery Consultant

Location: Mexico City | Time type: Full time | Posted Today | Job Requisition ID: R

What makes us: Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success‑driven, collaborative, curious, and courageous. Our people‑centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

This role is essential to ensuring our clients operate smoothly and efficiently with the SimCorp Data Management Solution. As a key point of contact, you'll help maintain and improve client installations, resolve complex issues, and support the delivery of high‑quality services. Your technical expertise and committed engagement will substantially elevate client satisfaction, product reliability, and long‑term value. By bridging business needs with technical solutions, you'll play a vital role in enhancing client relationships and facilitating continuous improvement.

WHAT YOU WILL BE RESPONSIBLE FOR

• Be a point of contact for client installation of SimCorp Data Management Solution.
• Maintain client’s installation and identify projects for improvements of the installation.
• Investigate and resolve issues that require product domain knowledge according to defined SLA.
• Analyze problems and issues which occur in SimCorp Dimension at existing clients to provide convincing and timely solutions, receiving advice and guidance only on more complex issues.
• Resolve client service requests (ad‑hoc reports, license renewals, file‑copies…).
• Co‑operate closely with SimCorp developers to combine business and technical know‑how in analysing client issues and requirements to provide optimal solutions from both perspectives.
• Take part in validation and testing activities as needed.
• Ensure high quality of all deliverables provided to the client.
• Build and maintain product knowledge base.
• Provide feedback to Product Division and Global Standards on product quality and client needs.
• Support implementing projects to improve existing client installations.
• Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations.
• Identify and drive development of new Service Offerings with focus on bringing optimal value to our clients.
• Identify where clients can use new license modules & services.

WHAT WE VALUE

We expect you to be good at several of the following and be able to - and interested in - learning the rest.

• Experience with operating standard applications in the financial sector, diagnosing errors, resolving issues, and being an SME for application usage.
• Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background.
• PL/SQL scripting, XML/XSL, JSON/YAML, PowerShell scripting or similar scripting language.
• Fluency in English.
• Advanced analytical skills.
• Communication and presentation skills including listening skills.
• Motivated nature and a natural drive for problem solving.
• Preferred: Experience in working in a larger IT department or operational team or application support on L2 or L3 levels.
• Knowledge of Cloud operations (AWS, Azure) is a plus.
• Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions).

BENEFITS

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. SimCorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route – we practice a personalized approach to professional development to support the direction you want to take.

APPLYING

Please send us your application in English via our career site as soon as possible; we process incoming applications continually. Please note that only applications sent through our system will be processed.

At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non‑professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

ABOUT SIMCORP

For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry‑leading, full, front‑to‑back offering for our clients. SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best‑in‑class solutions to our clients.