Senior Salesforce Business Systems Analyst

Outset Medical Mexico; Tijuana; Presencial; MXN 743,000 - 1,116,000; Jornada completa

Descripción de la vacante

A leading medical technology company in Tijuana is seeking a Business Systems Analyst to support the development of scalable software solutions on the Salesforce platform. The ideal candidate will have over 5 years of experience in business analysis, expertise in Salesforce configuration, and excellent problem-solving skills. This role requires collaboration with various stakeholders to streamline processes impacting operational efficiency.

Formación

• 5+ years’ experience as a business systems analysis.
• In-depth knowledge of Salesforce.com platforms.
• Experience with Agile/Scrum methodologies.

Responsabilidades

• Collaborate with stakeholders to define and document requirements.
• Lead delivery of enhancements on Salesforce.
• Provide production support and resolve system issues.

Conocimientos

Salesforce.com configuration

Business analysis

SDLC methodologies

Problem-solving skills

Communication skills

Educación

BS or MS in Information Systems or related degree

Herramientas

Salesforce

Sales Cloud

Service Cloud

Descripción del empleo

Position Overview:

Support the full development lifecycle; translating business requirements into scalable, functional software systems, services, and solutions that enhance operational efficiency. In this role, you will design and support critical solutions focused on Sales/Service operations across the enterprise. Partnering with key stakeholders, you'll streamline and improve business processes on the Salesforce.com platform and related systems, impacting productivity, user experience, and business outcomes. This role requires a blend of business acumen, technical expertise, and relationship-building skills to scope, design, and deliver integrated solutions with rapid time-to-value.

Essential Job Functions and Responsibilities:

• Collaborate with stakeholders to define, analyze, and document business and technical requirements, optimizing workflows and recommending improvements
• Facilitate discussions with cross-functional teams to define business and technical requirements; create and maintain thorough, up-to-date, functional, and technical systems documentation
• Lead the delivery of enhancements by implementing configuration changes inSalesforce, including the creation of custom objects, workflows, flows, validation rules and approval processes; partner with external developer resources as required to deliver advanced customizations
• Develop and maintain project plans, manage risks and issues, and provide regular project status updates
• Work with the business users and corporate quality teams to develop test plans and procedures, validate the application design, define acceptance criteria and verify system functionality against business requirements
• Collaborate with business partners on deployment of system changes including training, change management, and communications
• Provide production support of business systems, analyzing and resolving system issues and end-user requests
• Assist in the development of custom queries, reports and dashboards for business users

Requirements/Qualifications:

• 5+ years’ experience as a business systems analysis
• In-depth knowledge of the Salesforce.com platforms configuration, architecture, and implementation best practices, including experience with Sales Cloud, Service Cloud, and Salesforce Lightning
• Salesforce.com Certifications (e.g., Admin, Advanced Admin, Business Analyst, etc.).
• Knowledge of the Software Development Life Cycle process (SDLC); and Waterfall or Agile/Scrum methodologies
• Strong analytical, problem-solving, and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
• Excellent communication, facilitation, and interpersonal skills; demonstrated ability to clearly communicate across all levels of the organization and effectively influence within a dynamic matrix environment
• Creative, flexible, and collaborative in approach to technical problem-solving
• Mastery of unit testing, software change management, and software release management
• Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
• Experience managing systems and data in compliance with regulatory requirements, (e.g. FDA, SOX, HIPAA).

Desired Qualifications:

• BS or MS in Information Systems or other relevant degree
• Experience as a Product Owner in Scrum or Agile development environments.
• Knowledge of system and software quality assurance best practices and methodologies; experience with software validation in a GxP environment.
• Working knowledge of ERP Systems (e.g., QAD, SAP, NetSuite, etc.).
• Experience with middleware platforms such as Boomi, Mulesoft, Informatica.
• Experience working in the Medical Device or other regulated industries